Ginger
I went to their website and ordered…
I went to their website and ordered what I thought was a 1 time purchase but you have to talk to a doctor before you can get the product, I changed my mind the same day and canceled the order, I was NEVER contacted by a doctor and never got product, but I did get a charge on my credit card card for $45.00. I reached out and told them I had canceled and never received product or talked to a doctor and they will not refund my credit card. Quoting some tiny disclosure not to mention, I thought that it was supposed to be a 1 time purchase and not a membership UPDATE, now after saying I will warn people, they agreed to refund me my $45.00. I am hoping this will happen as its the right thing to do .
Response from RoMay 1, 2026
Hi there. We’re sorry to hear about your experience and understand the confusion. The $45 fee is for the initial medical consultation and provider review, which is required before any prescription can be issued. We’re glad to hear a refund was approved and hope this helps resolve your concern. If you need any further assistance, please don’t hesitate to reach out.



