Heather
Pretty good until you have difficulties
I have been a member for about 4 months now. I had to stop for a week due to a surgery and had very bad side effects when I resumed. I had to step down a level and my insurance wouldn't approve it. Ended up calling my insurance myself and getting the directions on how to appeal. They did not and would not follow these directions. It has officially been a month since all of this began and they just ignore you if it gets hard.
Response from RoJun 5, 2026
Hi there. We’re sorry to hear about your experience and understand how frustrating this must have been. We appreciate you sharing this feedback and would like the opportunity to learn more about what happened. We’ll be reaching out directly for more information.



