RoRo is a healthcare company helping patients achieve their health goals in the most effective and convenient way possible. We do this by vertically integrating the most important parts of care delivery — the doctor’s office, labs and pharmacy — to deliver patients best-in-class treatment from anywhere.
Ro (ro.co) has 7,254 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Katy K.
was charged NINE DAYS AGO for product and service, promised to receive medication in 4 days latest and still nothing. UNABLE TO CONTACT ANYONE - have sent numerous emails but there is no way to speak to a representative
Response from RoJun 5, 2026
Hi there. We’re sorry to hear about your experience. We’d like to take a closer look at what happened and help review your order status, we’ll be reaching out directly for more information.
John H.
Advertised $39. for first month. Then charged me not only the $39, but another $299. I have received nothing. I'll be informing VISA of the mischarge and asking them to void the transaction.
Response from RoJun 5, 2026
Hi there. We’re sorry to hear about your experience. We’d like to take a closer look at what happened and help review your order status, we’ll be reaching out directly for more information.
Alison D.
I never received anything. I waited days to get everything approved paid and it had been processing for 8 days now. Said ships 2-5. Hasn’t even shipped out yet
Response from RoJun 5, 2026
Hi there. We’re sorry to hear about your experience. We’d like to take a closer look at what happened and help review your order status, we’ll be reaching out directly for more information.
Dee
They entice you with low prices for medications, but then dont reveal they ALSO charge an additional $149/mo for a "membership" that doesn't include the cost of medication. Straight up deceptive practices.
Response from RoJun 5, 2026
Hi there, we’re sorry for any confusion around pricing. The Ro Body membership and medication are billed separately: membership starts at $39 for the first month and includes provider support, while medication costs vary based on the treatment prescribed and whether you use insurance or pay cash. We aim to be transparent about all costs, and full pricing details can be found at ro.co/weight-loss/pricing. Please reach out to [email protected] for any additional assistance - we’d be happy to answer any questions and provide additional clarity.
Marilyn
I ordered and paid for medication. It's been sitting in a UPS facility for a week. I can't get in touch with anyone.
Response from RoJun 5, 2026
Hi there. We’re sorry to hear about your experience and understand your frustration. We’d like to take a closer look at your shipment and help investigate further on what’s going on. We’ll be reaching out directly for more information.
Jenna B.
I was told the first month was free and I got charged $150. So I will probably cancel.
Response from RoJun 5, 2026
Hi there, we’re sorry for any confusion around pricing. The Ro Body membership and medication are billed separately: membership starts at $39 for the first month and includes provider support, while medication costs vary based on the treatment prescribed and whether you use insurance or pay cash. We aim to be transparent about all costs, and full pricing details can be found at ro.co/weight-loss/pricing. We’d be happy to answer any questions and provide additional clarity, we're reaching out directly.
Destiny C.
I was told 39 for first month and my card was charged 39 then 149 a couple days after I would like 149 refunded
Response from RoJun 5, 2026
Hi there, we’re sorry for any confusion around pricing. The Ro Body membership and medication are billed separately: membership starts at $39 for the first month and includes provider support, while medication costs vary based on the treatment prescribed and whether you use insurance or pay cash. We aim to be transparent about all costs, and full pricing details can be found at ro.co/weight-loss/pricing. Please reach out to [email protected] for any additional assistance - we’d be happy to answer any questions and provide additional clarity.
Greg T.
So far my experience has been terrible. Ordered and was approved 1 week ago. Website says it takes 1-4 days to process but its been 7 days and it still shows its processing. Can't find a phone number to actually call and speak with someone to ask why its delayed so long. Not happy so far
Response from RoJun 5, 2026
Hi there. We’re sorry to hear about your experience and understand your frustration. We’d like to take a closer look at your order status and help provide more clarity. We’ll be reaching out directly for more information.
