RoReviews of ro.co

If I could leave zero stars, I would. Be very careful when signing up, as there’s a lot of hidden fine print that makes it difficult to cancel subscriptions. The product works great, and everything else is fine. I recently lost my job and received a notice that I'm being billed for something I can’t afford. Customer service is unavailable: there's no phone number, no one to speak with, and multiple loops and tricks to navigate just to get a refund. I’m very disappointed to have to go through all this hassle with such an established provider. I expected an easier way to get a refund, especially since the auto-ship and billing terms aren’t clearly disclosed when you sign up.

"Memberships" was misleading. It doesn't include meds and meds are far more expensive than other providers. The membership fees are non refundable. Don't get scammed. Luckily I only lost $40, but monthly membership is $140 not including meds.

They weed you in by saying 39 dollars for the 1st month then 150 not putting in anything for the cost of the medicine as this charge is only for a membership with Ro. I totally understand somewhat the reasoning for the membership but overall you will be paying 500 dollars a month with membership and medicine depending on which medicine you choose to go with, in my opinion thats bad business practice have something that says what the cost will ultimately be instead of reaching in for a membership fee and after you pay that letting then know haha gotcha now.

I had a horrible experience with this company. I signed up it said $39 for the first month then $149 a month after. I was charged twice in one month. I understood the medicine was an additional fee but was told it would be covered on my insurance with the prior authorization you did and would be $25 with my co pay. First month was $25. Second month was $299. Third month was $369. Needless to say this company is a complete rip off! Also says you pay a membership fee to speak with coaches blah blah but there is absolutely no way to chat with anyone on the site. I went with compound glp1 through a different provider and has been absolutely wonderful. Was $299 for a 3 month supply and NO membership fees and honestly the medicine seems to work better than the zepbound pens. And they actually have a way to speak to someone! So do yourself a favor and look on Reddit for a good provider with compound and save yourself a ton of money and frustration!

Misleading price plan .

Scam do not sign up

I mistakenly ordered the wrong dose of my medication and immediately reached out to Ro to change my medication since it had not been processed or shipped yet. I used the communication links to make the modification requests. This was within 45 minutes of my order. I still have not heard back. I read that if I cancelled my order, there would not be a refund, even on such short notice. Such bad customer service.

I canceled and am still getting billed. Also the product did nothing for me. I feel that I was completely ripped off.