RoReviews of ro.co

Response from RoJul 10, 2026

Hi there, We truly apologize for any confusion regarding our billing structure. The Body membership begins with a $39 fee for your initial consultation. If approved for GLP-1 medication, you then pay a recurring membership fee of $149/month for the Body Program subscription. Medication costs are separate and will depend on if you use your personal insurance. We do also offer Prepay & Save options for both medication and the membership. We aim to offer transparent pricing, and this can all be found on our website here: ro.co/weight-loss/pricing Please reach out to [email protected] for any additional assistance.

Response from RoJul 10, 2026

Hi there, We're sorry to hear that your experience didn't meet your expectations. Our licensed providers recommend treatment based on each patient's medical history and clinical needs, and medication costs can vary depending on the treatment prescribed and insurance coverage. We appreciate your feedback regarding the enrollment process and will share it with our team as we continue working to improve the experience.

Response from RoJul 10, 2026

Hi there. We truly apologize for any confusion regarding our billing structure. The Body membership begins with a $39 fee for your initial consultation. If approved for GLP-1 medication, you then pay a recurring membership fee of $149/month for the Body Program subscription. Medication costs are separate and will depend on if you use your personal insurance. We do also offer Prepay & Save options for both medication and the membership fee. We aim to offer transparent pricing, and this can all be found on our website here: ro.co/weight-loss/pricing We’d like the opportunity to review your account and refund request further, we’ll be reaching out directly for more information.

Response from RoJun 25, 2026

Hi there. We truly apologize for any confusion regarding our billing structure. The Body membership begins with a $39 fee for your initial consultation. If approved for GLP-1 medication, you then pay a recurring membership fee of $149/month for the Body Program subscription. Medication costs are separate and will depend on if you use your personal insurance. We do also offer Prepay & Save options for both medication and the membership fee. We aim to offer transparent pricing, and this can all be found on our website here: ro.co/weight-loss/pricing We’d like the opportunity to review your account and refund request further, we’ll be reaching out directly for more information.

Response from RoJun 25, 2026

Hi there. We truly apologize for any confusion regarding our billing structure. The Body membership begins with a $39 fee for your initial consultation. If approved for GLP-1 medication, you then pay a recurring membership fee of $149/month for the Body Program subscription. Medication costs are separate and will depend on if you use your personal insurance. We do also offer Prepay & Save options for both medication and the membership fee. We aim to offer transparent pricing, and this can all be found on our website here: ro.co/weight-loss/pricing Please reach out to [email protected] for any additional assistance.

Response from RoJun 25, 2026

Hi there. We truly apologize for any confusion regarding our billing structure. The Body membership begins with a $39 fee for your initial consultation. If approved for GLP-1 medication, you then pay a recurring membership fee of $149/month for the Body Program subscription. Medication costs are separate and will depend on if you use your personal insurance. We do also offer Prepay & Save options for both medication and the membership fee. We aim to offer transparent pricing, and this can all be found on our website here: ro.co/weight-loss/pricing Please reach out to [email protected] for any additional assistance.

Response from RoJun 25, 2026

Hi there. We’re sorry to hear about your experience and understand your frustration and we’d like the opportunity to review what happened. Active members can contact their care team through secure messages in their Ro account, and non-members can reach our support team at [email protected]. We’ll also be reaching out directly for more information so we can look into your concerns.

Response from RoJun 25, 2026

Hi there. We’re sorry to hear about your experience and understand your concerns regarding pricing and communication. We aim to be transparent that the introductory fee, membership, and medication costs are separate, and we appreciate your feedback on how this information is presented. This can all be found on our website here: ro.co/weight-loss/pricing We also recognize the importance of accessible support and appreciate your feedback on that experience. We’d like the opportunity to review your account and refund request further, we’ll be reaching out directly for more information.