Joya
Your advertisement clearly stated $39…
Your advertisement clearly stated $39 for the first month, not $149. It also stated that approval would depend on the provider’s evaluation and that if I was not approved or treatment did not proceed, I would receive a refund. After charging the initial $39, I was asked to select my medication preference so the provider would know my preference. Nothing on that screen stated that selecting a medication would automatically place an order or authorize a $299 charge. Without asking for my final consent or informing me that my selection would result in an immediate purchase, your company charged my account $299. There is a clear difference between asking for a patient’s medication preference and using that selection as authorization to place an order and charge their payment method. I never agreed to purchase a $299 medication or authorized that charge. This process was misleading.
Response from RoJul 10, 2026
Hi there, We're sorry to hear that your experience did not meet your expectations. We strive to clearly communicate our pricing, treatment options, and the ordering process throughout enrollment. We aim to offer transparent pricing, and this can all be found on our website here: ro.co/weight-loss/pricing We'd like the opportunity to review your account and the concerns you've raised regarding your medication order and billing. We're reaching out to you directly.