RoRo is a healthcare company helping patients achieve their health goals in the most effective and convenient way possible. We do this by vertically integrating the most important parts of care delivery — the doctor’s office, labs and pharmacy — to deliver patients best-in-class treatment from anywhere.
Ro (ro.co) has 7,254 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Janet O'Connor M.
Ro charge my credit card and I never even ordered it.
Response from RoJul 13, 2026
Hi there, We're sorry to hear about your concern. Charges are only processed after an account is created and an order is placed, but we'd like to review your account to confirm what occurred. We'll reach out to you directly to investigate the charge and help resolve the issue.
leila
VERY BAD SERVICE!!!!!!!!!!
Response from RoJul 13, 2026
Hi there, We're sorry to hear that your experience did not meet your expectations. We'd appreciate the opportunity to learn more about what happened and see how we can help. Please reach out to our Care Team at [email protected] so we can review your concerns and assist you.
GGT
I am not pleased with RO. I prepaid for the year. Over 1k, and so far have not lost any weight, I am still hungry and gained 10 lbs since starting the injections. I understand that I can not get a refund so decided to change the medication. I am not able to speak to anyone about this and today I found that not only was I charged the 1k but some how they are now charging me monthly as well??? WHAT IN THE NAME OF SERENA WILLIAMS IS GOING ON HERE???
Response from RoJul 13, 2026
Hi there, We're sorry to hear that your experience has been so frustrating. It's possible that one of the charges was for a multi-month medication plan, while the Ro Body membership is billed separately. We'll be reaching out to you directly to review your account, confirm the charges, and help answer any questions you have about your treatment and billing.
Alicia G.
So far they lied and said the first month was $39, when in fact, I was charged $149 for the first month. I haven’t even received my prescription yet and they’re already going in the wrong direction. I will be canceling my membership if this isn't corrected. I’ll update my review only if this has been corrected.
Response from RoJul 13, 2026
Hi there, We're sorry to hear about your experience. We'd like the opportunity to review your account and the charges you received. Please contact our Care Team at [email protected] using the email associated with your Ro account so we can investigate your billing concerns and help resolve the issue. We're also reaching out to you directly for more information.
Scott T.
Signed up for GLP-1 injection pen under their ad that the first month would be $39.99, then $149.00 a month after that. The next day, we were told no pen was available, only a pill, and we could only lose half the weight we wanted. The pills would be $149.00 a month. This company is bait and switch and tell you that your 'membership fee' is non-refundable.
Response from RoJul 13, 2026
Hi there, We're sorry to hear about your experience. We strive to be transparent about our pricing, including that Ro Body membership and medication costs are separate, with additional details available at ro.co/weight-loss/pricing. We’d like the opportunity to review your account further, we’ll be reaching out directly for more information.
Frank
The product took 20 to 25 minutes to disolve, during which time it tastes like shit. And it was very difficult to get the taste out of my mouth for hours afterward. A the product is misnamed, it's more like a Dud than a Spark. It took much longer than 15 minutes to start feeling the effect.
Response from RoJul 13, 2026
Hi there, Thank you for the feedback, while we're sorry to hear that medication didn't meet your expectations. We appreciate you taking the time to reach out about your experience, and we'll be sure to pass it along to our team. If there is anything we can do to assist you further, please reach out to [email protected].
Dsmith
I was charged on my second month 138 and 149 not sure why but I don't care it's not what I signed up for I cancelled my subscription because I feel like they are decitful.i will be changing my cards so they can't reorder on me id rather be fat.
Response from RoJul 10, 2026
Hi there, We're sorry to hear about your experience, and we understand how upsetting unexpected charges can be. We'd like the opportunity to review your account and explain the charges you received to ensure everything is correct. We're reaching out directly to investigate further and help resolve your concerns.
Kerry C.
Company quoted $149 a month after initial membership & medication fees were paid.. attempted to withdraw $199 from bank account 1 week after shipping meds.. this continued daily even after cancelling membership multiple times Was told membership would not cancel for 3 more weeks (??) Also blocked posts I made on FB giving negative review To engages in deceptive and predatory business practice and will continue to upcharge and make unauthorized withdrawals the minute you provide bank info .. will attempt different amounts to bypass any stop payment arrangements BUYER BEWARE
Response from RoJul 10, 2026
Hi there, We're sorry to hear that your experience did not meet your expectations. We'd like the opportunity to review your account, including your billing, membership cancellation, and any attempted charges you've described. We’d like the opportunity to review your account further, we’ll be reaching out directly for more information.
