RoRo is a healthcare company helping patients achieve their health goals in the most effective and convenient way possible. We do this by vertically integrating the most important parts of care delivery — the doctor’s office, labs and pharmacy — to deliver patients best-in-class treatment from anywhere.
Ro (ro.co) has 7,254 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Jennifer F.
False LEADING! I cannot believe you tried taking almost 2,000 out of my account. Nothing but a FRAUD
Response from RoJul 20, 2026
Hi there, We're sorry to hear about your experience, and any frustration caused. We'd like the opportunity to review your account and better understand the charge you referenced. We'll be reaching out to you directly for more information.
Amber
GLP-1 - lost 5 lbs in 3-4 months, and about half of my hair. They said the hair loss was "normal" and kept upping my dose of GLP. Finally quit because I'm extremely concerned the rest of my hair is going to fall out!!
Response from RoJul 20, 2026
Hi there, We're sorry to hear about your experience. Treatment response and side effects can vary from person to person, and we understand how concerning they can be. We'd like the opportunity to review your care and the guidance you received. We're reaching out to you directly for more information.
Erin S.
I signed up because my first delivery was supposed to be free and then charged after that. $299 is coming out of my bank account t that I did not authorize.
Response from RoJul 13, 2026
Hi there, We're sorry to hear about your experience. We'd like the opportunity to review your account and the charge you referenced to ensure everything was processed correctly. Please contact our Care Team at [email protected] using the email associated with your Ro account so we can investigate your billing concerns and assist you.
Ilana B.
This company is TERRIBLE. Don’t use them! They were not at all transparent that they charge you for $169 monthly membership that you must pay for in order to get the glp-1. They called it a “body program” which I wasn’t the least bit interested in, since I am in contact with my regular doctor etc. Since I wasn’t interested I did not click on that part which explains the membership costs. They advertise that the medication costs 299 which is a BIG LIE. Then, unlike the direct pharmacy through the manufacturer they increased the charge a whopping $100 to go up in strength level. The “membership “ consists of talking to a bot and not even being able to have a conversation. If you need help from a bot you cannot get it on Sunday and most of Saturday. Also, I know most people don’t care but NONE of the shipping and packaging (except the small box that holds the injection pen ) is recyclable.
Response from RoJul 13, 2026
Hi there, We're sorry to hear about your experience. We strive to be transparent about our pricing, including that Ro Body membership and medication costs are separate, with details available at ro.co/weight-loss/pricing. Our Ro Body membership includes ongoing access to licensed providers, regular check-ins, nurse coaching, prescription management, and unlimited messaging with your care team. While we offer self-service tools for common questions, our Care Team is made up of real people—not bots—and are available 7 days a week to help with questions about your care, billing, and orders. We appreciate your feedback regarding pricing, support, and packaging, and will share it with the appropriate teams as we continue working to improve.
Tim N.
Horrible company ! Don’t buy from them . No customer service support only by text and it takes days to get an answer if you get one . Over charge and you do not get what you pay for .
Response from RoJul 13, 2026
Hi there, We're sorry to hear about your experience. If you need assistance, our Care Team can be reached through secure messaging in your Ro account or by emailing [email protected]. We'd appreciate the opportunity to review your concerns and see how we can help. We'll also be reaching out to you directly.
Kiley C.
If I could give negative star amounts, I would. RO is a total scam. They prescribed me medication without having the appointment and disregarded EVERYTHING I said in the paperwork, such as I have been on Zepbound 12.5mg for 4weeks and would like to increase to 15. I am not interested in other products. Suddenly, after agreeing to a "special" of $49, they charged me a monthly fee of $149 and $299for a medication I did not order, cannot use, and explicitly said I do NOT WANT or NEED. I had to dive deep to find a way to speak with a representative. Finally, I got through and they were not able to issue a refund, correct the problem, or even connect me with a doctor that I allegedly had access to.I could not reach any doctor, let alone mine, any supervisor-not anyone. This business model is the reason why people give up on using such platforms.
Response from RoJul 13, 2026
Hi there, We're sorry to hear about your experience. We'd like the opportunity to review your account and your concerns. Please contact our Care Team at [email protected] using the email associated with your Ro account so we can investigate further and work toward a resolution. We'll also reach out to you directly for more information and work towards a resolution.
Lori Mony W.
I signed up for the $39 for the first month. I figured by the time the month was ending, I could continue and pay the $149 for the 2nd month or cancel if I had too many side effects. They immediately charged me $39 AND $149! Now they will not respond to me. I’m worried it is a SCAM!!!!
Response from RoJul 13, 2026
Hi there, We're sorry to hear about your experience. The initial enrollment fee and medication are billed separately, and we'd like the opportunity to review the charges on your account and address your concerns. Please contact our Care Team at [email protected] using the email associated with your Ro account so we can investigate further and assist you. We'll also reach out to you directly for more information.
Kira T.
Just be upfront about your pricing. Paying for the medication and then for a "membership" thay cost more is crazy. Yeah I got the first month at an ok cost, then the 2nd month was 3xs more.... like come on guys, thay makes you look sketchy, not professional
Response from RoJul 13, 2026
Hi there, We're sorry to hear about your experience. We strive to be transparent about our pricing, including that Ro Body membership and medication costs are separate, with details available at ro.co/weight-loss/pricing. We appreciate your feedback and will share it with our team as we continue working to improve.
