RoReviews of ro.co

Response from RoJul 21, 2026

Hi there, Thank you for sharing your feedback. We're sorry to hear about your experience. Treatment response can vary from person to person, and members have the option to receive guidance from a nurse coach or discuss alternative treatment options with their provider if their current plan isn't working as expected. If you ever have questions or concerns about your care, our Care Team is available through secure messaging in your Ro account or by emailing [email protected].

Response from RoJul 20, 2026

Hi there, We're sorry to hear about your concerns. We strive to be transparent about our pricing, including that Ro Body membership and medication costs are separate, with details available at ro.co/weight-loss/pricing. If you'd like us to review your account or answer any questions about your billing, please contact our Care Team at [email protected].

Response from RoJul 20, 2026

Hi there, We're sorry to hear about the delay with your shipment. We'd be happy to review the status of your order and provide an update. Please contact our Care Team at [email protected] or send us a secure message through your Ro account so we can assist you.

Response from RoJul 20, 2026

Hi there, Thank you for sharing your feedback. The initial enrollment fee covers your online medical consultation with a licensed provider, and treatment recommendations and pricing can vary based on a patient's medical history, clinical needs, and the medication determined to be most appropriate. We strive to be transparent about our pricing, including that Ro Body membership and medication costs are separate, with additional details available at ro.co/weight-loss/pricing. We appreciate your feedback and will share it with our team as we continue working to improve. Please reach out to [email protected] if there is anything we can do to assist.

Response from RoJul 20, 2026

Hi there, Thank you for taking the time to share your feedback. We strive to be transparent about our pricing, including that Ro Body membership and medication costs are separate, with details available at ro.co/weight-loss/pricing. We also appreciate your feedback and will share it with our team as we continue working to improve the member experience. Please reach out to [email protected] if there is anything we can do to assist.

Response from RoJul 20, 2026

Hi there, We're sorry to hear about your concerns. It's possible that the two charges you received were for your medication and your Ro Body membership, which are billed separately. We'd be happy to review your account and confirm the charges—please contact our Care Team at [email protected] using the email associated with your Ro account so we can investigate further.

Response from RoJul 20, 2026

Hi there, We're sorry to hear about your experience and appreciate you bringing this to our attention. We'd like the opportunity to review your concerns regarding the product and the support you received. We're reaching out to you directly for more information.

Response from RoJul 20, 2026

Hi there, Thank you for sharing your feedback, and we understand your concerns. Every treatment recommendation through Ro is reviewed by a licensed provider based on your medical history, and if prescribed, medication is only dispensed after that clinical review. We appreciate your feedback and will share it with our team.