RoReviews of ro.co

They weren't upfront about the total cost. The fact that it costs $149 just to be a "member" is absolutely ridiculous! It's one thing that the meds are expensive but to add that much of a membership cost is robbery.

bro is the worst company I’ve dealt with after doing the 90 days month-to-month they will trick you by sending you programs of six months 12 months program then stating it’s 269 or $249 a month not putting in those boxes in the fine print or anything showing that you have to pay full price. After reporting a huge amount taken out of my bank account I contacted them the same day, which was told by three different employees. I will receive my refund fully from membership and the medication side then I get the runaround after calling 6 to 7 times I receive my refund for the medication, but the membership site tells me I will not be receiving any type of refund, even though my purse membership was canceled the same day it was taken out then I receive a message them stating that while my membership is canceled, they will leave my membership open for another six months and not refund my money. After all of this, it shows this company tricks people after the 90 days, send you a package deal then shows you how much you would be paying month-to-month, but don’t state that they will take the full amount and rob your money and not refund you what they took out if anyone had this problem. Also, please let me know what you’ve done cause I will be taking legal action for this robbery of them, knowing that I was told and promised, I would receive my money from the membership site and the medication site from three employees different calls then they tell me no that they’re not refunding me my money, even though my memberships were closed they’re forcing my membership to stay open for a whole year after I canceled my medication and my membership if you’ve had this issue, please contact my email Mail raymondv15474 @gmail.com

Website miss leading. Charging two prices. One for membership and other for medication. I understood that I was paying $149.00 for medication each month but that is just membership. Then I was prescribed the highest priced $299.00 medication on top of that when I asked for the lower dose at $149.00. Also there is no direct phone contact to answer any questions. After watching all the advertisements on this company. I’m so disappointed.

I was unable to use your service and I would appreciate a full refund immediately. Thank you Lillian Roundtree

The information that I received regarding cost was NOT what I was charged. I was told the 1st month would cost $39, and the 2nd month would be $149. Instead, I was charged both immediately after signing up long before receiving any product. Then when I sent an email regarding the inaccuracy, I received a follow up email telling me I had been unsubscribed. I am awaiting a total refund.

Worst customer service ever!!! Took 3 weeks to get a refill!! No phone number!! No live person!! It’s out of Asia!!! Who knows what you’re really getting!!!! Don’t trust this crooked group!!!

Ro's pricing and fee structure was, in my experience, not clearly disclosed. After completing a lengthy application process, I reviewed the total cost and decided to proceed with my purchase unaware that I would be charged $674 then I get a notification today that I am charged another $888 (I signed up for the 6-month program. So being told I would pay for a 6-month program they just add on 12-months all on their own! I was charged a membership fee that was not prominently communicated during the enrollment process. I believe greater transparency regarding membership fees and billing practices would help customers make more informed decisions and avoid unexpected charges. Please save your money!

Being honest about the fees would be something to consider. I was totally unaware of the additional $149.00 membership fee.