RoReviews of ro.co

Response from RoJul 21, 2026

Hi there, Thank you for sharing your feedback. Treatment recommendations and pricing can vary based on the medication and dose prescribed by your provider. We strive to be transparent about our pricing, including that the initial enrollment fee covers your online medical consultation and that Ro Body membership and medication costs are separate. Additional pricing details are available at ro.co/weight-loss/pricing We appreciate your feedback as we continue working to improve. Please reach out to [email protected] for any additional assistance.

Response from RoJul 21, 2026

Hi there, We're sorry to hear about your experience. We'd like the opportunity to review your order and billing concerns to see what happened. We're reaching out to you directly we can investigate further and assist you.

Response from RoJul 21, 2026

Hi there, Thank you for sharing your feedback. Treatment recommendations and pricing can vary based on a patient's medical history, clinical needs, and the medication preference. With insurance coverage, your cost usually depends on your monthly copay, which is typically less than $100/month. We strive to be transparent about our pricing, including that the initial enrollment fee covers your online medical consultation and that Ro Body membership and medication costs are separate, with additional details available at ro.co/weight-loss/pricing Please reach out to [email protected] for any additional assistance.

Response from RoJul 21, 2026

Hi there, We're sorry to hear about your experience and understand how stressful an unexpected charge can be. We'd like the opportunity to review your account, including the annual medication plan, your cancellation request, and refund status. We're reaching out to you directly so we can investigate further and assist you.

Response from RoJul 21, 2026

Hi there, Thank you for sharing your feedback. We understand that affordability is an important factor into consideration. We’ve designed the membership to be very affordable to start ($39), risk free (i.e., no future charges unless you move forward with treatment), and flexible (can choose longer term plans to save). Additional pricing details are available at ro.co/weight-loss/pricing Our Ro Body membership includes ongoing access to licensed providers, regular check-ins, prescription management, messaging with your care team, and optional nurse coaching throughout treatment. We appreciate your feedback and will share it with our team as we continue working to improve.

Response from RoJul 21, 2026

Hi there, Thank you for sharing your feedback. We're sorry to hear about your experience. Our Care team are available through secure messaging in your Ro account or by emailing [email protected]. We'd like the opportunity to review your concerns regarding your prescription delays and billing, we'll be reaching out to you directly to investigate further.

Response from RoJul 21, 2026

Hi there, Thank you for sharing your feedback. We're sorry to hear about your experience. Our Ro Body membership includes ongoing access to licensed providers, regular check-ins, prescription management, messaging with your care team, and optional nurse coaching throughout treatment. If you need assistance updating your insurance or have questions about your account, our Care Team is available through secure messaging in your Ro account or by emailing [email protected], and we'd be happy to help.

Response from RoJul 21, 2026

Hi there, Thank you for sharing your feedback. We strive to be transparent about our pricing, including that the initial enrollment fee covers your online medical consultation and that Ro Body membership and medication costs are separate. With insurance coverage, your cost usually depends on your monthly copay, which is typically less than $100/month. Additional pricing details are available at ro.co/weight-loss/pricing. We appreciate your feedback and will share it with our team as we continue working to improve.