Karina S.
It was confusing to sign up
It was confusing to sign up. I was switching from another company. I wanted to get the 1 year discount and the other company didn't make it clear if they were going to ship me 12 months at once. Ro made it clear they would ship it monthly. They also made me pay before it was clear they were going to send me what I was getting from the old company. I still am not clear if I have my first month coming for $59 and then 12 months after that for $91 payed up front. To be clear the old company was confusing also to sign up for. I have not received my medication yet. I am glad I was able to get the discount pay 1 year up front and get the medication shipped monthly.
Response from RoSep 30, 2026
Hi Karina - I'd be happy to try to help clear things up for you! I'm going to request more information so I can look personally into your account for a response.



