RoReviews of ro.co

Response from RoAug 4, 2026

Hi there, Thank you for sharing your feedback. We understand that affordability is an important consideration. The Ro Body membership includes ongoing access to licensed providers, prescription management, regular check-ins, secure messaging with your care team, and optional 1:1 nurse coaching throughout treatment. If you'd like us to assist with your request, please contact our Care Team through secure messaging in your Ro account or by emailing [email protected].

Response from RoAug 4, 2026

Hi there, Thank you for sharing your feedback. We're sorry to hear about your experience. We strive to be transparent about our pricing, with full details available at ro.co/weight-loss/pricing We'd like the opportunity to review the issues you were facing, and we'll be reaching out to you directly to learn more about your concerns and see how we can help.

Response from RoAug 4, 2026

Hi there, Thank you for sharing your feedback. We're sorry to hear about your experience. We'd like the opportunity to review your account, including the timing of your order and the charge you referenced, to determine what occurred. We'll be reaching out to you directly to look into this and see how we can help.

Response from RoAug 4, 2026

Hi there, Thank you for sharing your feedback. We're sorry to hear about your experience. We strive to be transparent about our pricing, including discounted prepaid membership options that can lower the monthly membership cost, with full details available at ro.co/weight-loss/pricing. For example, choosing a 3-month plan lowers the cost to $99/month, a 6-month plan lowers it to $89/month, and a 12-month plan lowers it to $74/month, resulting in savings compared to paying $149 month to month. We'd also like the opportunity to review the issues you experienced with your account. We'll be reaching out to you directly to review your concerns and work towards a resolution.

Response from RoAug 4, 2026

Hi there, Thank you for sharing your feedback and we're sorry to hear about your experience. The $39 fee covers your initial online medical consultation, during which a licensed provider reviews your medical history, current medications, health goals, and any information you submit to determine whether treatment is appropriate. This consultation is separate from medication costs and ongoing membership fees. We strive to be transparent about our pricing throughout the enrollment process, and full details are available at ro.co/weight-loss/pricing. We appreciate your feedback and will share it with our team as we continue working to improve the experience.

Response from RoAug 4, 2026

Hi there, We truly apologize for any confusion regarding our billing structure. The Body membership begins with a $39 fee for your initial consultation. If approved for GLP-1 medication, you then pay a recurring membership fee of $149/month for the Body Program subscription. Medication costs are separate and will depend on if you use your personal insurance. We do also offer Prepay & Save options for both medication and the membership. We aim to offer transparent pricing, and this can all be found on our website here: ro.co/weight-loss/pricing If you'd like us to review the charges on your account, please contact our Care Team through secure messaging in your Ro account or by emailing [email protected].

Response from RoAug 4, 2026

Hi there, Thank you for sharing your feedback and we're really sorry to hear about your experience. Treatment response can vary from person to person, and we'd like the opportunity to review your concerns with your provider. Our Care Team is made up of real people, and members also have access to licensed providers and optional 1:1 nurse coaching throughout treatment. We'll be reaching out to you directly to review your concerns and work towards a resolution.

Response from RoAug 4, 2026

Hi there, We truly apologize for any confusion regarding our billing structure. The Body membership begins with a $39 fee for your initial consultation. If approved for GLP-1 medication, you then pay a recurring membership fee of $149/month for the Body Program subscription. Medication costs are separate and will depend on if you use your personal insurance. We do also offer Prepay & Save options for both medication and the membership. We aim to offer transparent pricing, and this can all be found on our website here: ro.co/weight-loss/pricing Please reach out to [email protected] for any additional assistance.