RoReviews of ro.co

Response from RoAug 6, 2026

Hi there, Thank you for sharing your feedback. We're sorry to hear about your experience. The initial consultation fee covers your online medical evaluation with a licensed provider. If approved for treatment, the Ro Body membership and medication are billed separately, with full pricing details available at ro.co/weight-loss/pricing before purchase. We'd like the opportunity to review your account, including the charges and cancellation request you referenced, and we'll be reaching out to you directly to see how we can help.

Response from RoAug 6, 2026

Hi there, We truly apologize for any confusion regarding our billing structure. The Body membership begins with a $39 fee for your initial consultation. If approved for GLP-1 medication, you then pay a recurring membership fee of $149/month for the Body Program subscription. Medication costs are separate and will depend on if you use your personal insurance. We do also offer Prepay & Save options for both medication and the membership. We aim to offer transparent pricing, and this can all be found on our website here: ro.co/weight-loss/pricing Please reach out to [email protected] for any additional assistance if there is anything we can do to help.

Response from RoAug 6, 2026

Hi there, Thank you for sharing your feedback. We're sorry to hear about your experience. We'd like the opportunity to review your account, including the charges you received and whether the first-month promotional discount was applied correctly. Please contact our Care Team through secure messaging in your Ro account or by emailing [email protected], and we'll be happy to investigate and assist you.

Response from RoAug 6, 2026

Hi there, Thank you for sharing your feedback. We're sorry to hear about your experience. We'd like the opportunity to review your account, including the medication selection and charge you referenced, to determine what occurred. We'll be reaching out to you directly to learn more and see how we can help.

Response from RoAug 6, 2026

Hi there, Thank you for sharing your feedback. We're sorry to hear about your experience. Our Care Team is made up of real people and can be reached through secure messaging in your Ro account or by emailing [email protected]. We'd like the opportunity to review your order and request, and we'll be reaching out to you directly to learn more and see how we can help.

Response from RoAug 6, 2026

Hi there, Thank you for sharing your feedback. We're sorry to hear about your experience. The $39 fee covers your initial online medical consultation with a licensed provider. If approved for treatment, the Ro Body membership and medication are billed separately, with full pricing details available at ro.co/weight-loss/pricing before purchase. We'd like the opportunity to review your account, please contact our Care Team through secure messaging in your Ro account or by emailing [email protected], and we'll be happy to investigate and assist you.

Response from RoAug 6, 2026

Hi there, Thank you for sharing your feedback. We're sorry to hear about your experience. The Ro Body membership includes ongoing access to licensed providers, prescription management, regular check-ins, secure messaging with your care team, and optional 1:1 nurse coaching throughout treatment. Members can also lower the monthly membership cost by choosing a prepaid plan, with rates as low as $74/month. We'll be reaching out to you directly to learn more about your concerns and see how we can help.

Response from RoAug 6, 2026

Hi there, Thank you for sharing your feedback. We're sorry to hear about your experience. We'd like the opportunity to review your account, and the concerns you raised regarding your treatment. We'll be reaching out to you directly to learn more and see how we can help.