RoReviews of ro.co

Response from RoAug 6, 2026

Hi there, Thank you for sharing your feedback. We're sorry to hear about your experience. We strive to be transparent about our pricing, including that the Ro Body membership and medication are billed separately, with full details available at ro.co/weight-loss/pricing before purchase. Please contact our Care Team through secure messaging in your Ro account or by emailing [email protected], and we'll be happy to assist you.

Response from RoAug 6, 2026

Hi there, Thank you for sharing your feedback. We're sorry to hear about your experience. The $39 first-month offer applies to your initial online medical consultation with a licensed provider. If approved for treatment, the Ro Body membership and medication are billed separately, with full pricing details available at ro.co/weight-loss/pricing before purchase. Please contact our Care Team through secure messaging in your Ro account or by emailing [email protected], and we'll be happy to assist you.

Response from RoAug 6, 2026

Hi there, Thank you for sharing your feedback. We're sorry to hear about your experience. The first month of the Ro Body membership may be free after applicable credits, but this does not include the cost of medication. The $149 charge you received was likely for your medication. We'll be reaching out to you directly to review your concerns further and see how we can help.

Response from RoAug 6, 2026

Hi there, Thank you for sharing your feedback. We're sorry to hear about your experience. Insurance coverage for GLP-1 medications is determined by your individual plan, and in some cases a prior authorization or additional review is required before final coverage is confirmed. The Ro Body membership and medication are also billed separately, with full pricing details available at ro.co/weight-loss/pricing. We'd like the opportunity to review your account and clarify what occurred. We'll be reaching out to you directly to learn more and see how we can help.

Response from RoAug 6, 2026

Hi there, Thank you for sharing your feedback. We're sorry to hear about your experience. We strive to be transparent about our pricing, including that the Ro Body membership and medication are billed separately, with full details available at ro.co/weight-loss/pricing before purchase. We appreciate your feedback and will share it with our team as we continue working to improve the experience.

Response from RoAug 6, 2026

Hi there, We truly apologize for any confusion regarding our billing structure. The Body membership begins with a $39 fee for your initial consultation. If approved for GLP-1 medication, you then pay a recurring membership fee of $149/month for the Body Program subscription. Medication costs are separate and will depend on if you use your personal insurance. We do also offer Prepay & Save options for both medication and the membership. We aim to offer transparent pricing, and this can all be found on our website here: ro.co/weight-loss/pricing Please reach out to [email protected] for any additional assistance.

Response from RoAug 6, 2026

Hi there, Thank you for sharing your feedback. We're sorry to hear about your experience. We strive to be transparent about our pricing, including that the Ro Body membership and medication are billed separately, with full details available at ro.co/weight-loss/pricing before purchase. We appreciate you taking the time to share your feedback as we continue working to improve the experience.

Response from RoAug 6, 2026

Hi there, Thank you for sharing your feedback. We're sorry to hear about your experience. We'd like the opportunity to review the account, and we'll be reaching out directly to learn more and see how we can help.