Customer
The offerings were misleading
The offerings were misleading. One offer pop up said $39 for first month and $149 every month after for membership including meds. Then after I accepted and paid- the questions on meds said I actually qualify for $99 a month if I prepay a whole year. So I purchased that. ONLY to find out that both monthly charges were required which would cost $250 a month. Misleading and I feel dishonest. I cancelled and will only get back a portion of what I paid.
Response from RoAug 5, 2026
Hi there, Thank you for sharing your feedback. We're sorry to hear about your experience. The $99/month rate is available through a prepaid Ro Body membership, which lowers the standard monthly membership cost when paid upfront compared to the $149 standard monthly rate. Medication is billed separately, and pricing varies based on the prescribed treatment and dose. We'd like the opportunity to review your concerns regarding your billing and cancellation, please contact our Care Team through secure messaging in your Ro account or by emailing [email protected], and we'll be happy to investigate and assist you.



