RoReviews of ro.co

Response from RoAug 5, 2026

Hi there, We're sorry to hear your experience has been frustrating. We appreciate your feedback and will share it with our team, and if there's anything we can do to help, please reach out to our Care team at ro.co/contact with the email address associated with your account so we can review your experience.

Response from RoAug 5, 2026

Hi there, We truly apologize for any confusion regarding our billing structure. The Body membership begins with a $39 fee for your initial consultation. If approved for GLP-1 medication, you then pay a recurring membership fee of $149/month for the Body Program subscription. Medication costs are separate and will depend on if you use your personal insurance. We do also offer Prepay & Save options for both medication and the membership. We aim to offer transparent pricing, and this can all be found on our website here: ro.co/weight-loss/pricing Please reach out to [email protected] for any additional assistance if there is anything we can do to help.

Response from RoAug 5, 2026

Hi there, We're sorry to hear about your experience and understand how frustrating this situation has been. We'd like the opportunity to review your account, including your cancellation timeline and billing concerns, to better understand what happened. We'll be reaching out to you directly to take a closer look.

Response from RoAug 5, 2026

Hi there, We truly apologize for any confusion regarding our billing structure. The Body membership begins with a $39 fee for your initial consultation. If approved for GLP-1 medication, you then pay a recurring membership fee of $149/month for the Body Program subscription. Medication costs are separate and will depend on if you use your personal insurance. We do also offer Prepay & Save options for both medication and the membership. We aim to offer transparent pricing, and this can all be found on our website here: ro.co/weight-loss/pricing Please reach out to [email protected] for any additional assistance if there is anything we can do to help.

Response from RoAug 5, 2026

Hi there, Thank you for sharing your feedback. We're sorry to hear about your experience. The $39 fee covers your initial online medical consultation with a licensed provider. If approved for treatment, the cost of the medication and the Ro Body membership are billed separately. We'd like the opportunity to review the charges on your account to confirm what occurred, and we'll be reaching out to you directly to see how we can help.

Response from RoAug 5, 2026

Hi there, Thank you for sharing your feedback. We're sorry to hear about the delay with your shipment. We'd like the opportunity to review your order and provide an update on its status. The $39 fee covers your initial online medical consultation, while the $149 charge is likely for your medication. Please contact our Care Team through secure messaging in your Ro account or by emailing [email protected], and we'll be happy to investigate and assist you.

Response from RoAug 5, 2026

Hi there, Thank you for sharing your feedback. We're sorry to hear about your experience. The Ro Body membership includes ongoing access to licensed providers, prescription management, regular check-ins, secure messaging with your care team, and optional 1:1 nurse coaching throughout treatment. It’s always our goal to simplify your healthcare experience and I am truly sorry that we were not been able to do that for you here. We'll be reaching out to you directly to review your concerns and work towards a resolution!

Response from RoAug 5, 2026

Hi there, We truly apologize for any confusion regarding our billing structure. The Body membership begins with a $39 fee for your initial consultation. If approved for GLP-1 medication, you then pay a recurring membership fee of $149/month for the Body Program subscription. Medication costs are separate and will depend on if you use your personal insurance. We do also offer Prepay & Save options for both medication and the membership. We aim to offer transparent pricing, and this can all be found on our website here: ro.co/weight-loss/pricing Please reach out to [email protected] for any additional assistance if there is anything we can do to help.