RoReviews of ro.co

Response from RoOct 2, 2026

HI James - I'm so sorry to hear this was your experience. Our goal at Ro is to simplify your healthcare experience and help you feel your best - I'm really sorry to hear that we didn't do that. I'm going to send you a request for more information so I can look into your account and provide additional support!

Response from RoOct 2, 2026

Hi Melissa, I'd be happy to help assist you with any questions you have! I'm going to request more information from you so I can look into your account.

Response from RoOct 2, 2026

Hi Danny! I'm so sorry for any frustrations with your experience. I'm going to send you a message to request more information so that we can better assist you with this. I look forward to connecting with you soon!

Response from RoOct 2, 2026

Hi June! I’m sorry you’ve had trouble trying to reach our Support team. The fastest way to contact your Care Team is through your Ro account: - Open Support in the app or web browser. - Open your most recent message thread. - Select “Start a new conversation.” - Scroll down and choose “I need help with something else.” - Select “I still need help,” then choose the treatment related to your request. - Select “I still need help” once more to open the message box. You can also reach Support by: Email: [email protected] Support form: http://my.ro.co/chat Our team is committed to responding to patients as fast as possible!

Response from RoOct 1, 2026

Hi Shannon! We've worked incredibly hard to make sure you can receive affordable and seamless treatment on our platform. When becoming a member with Ro, in addition to receiving treatment (if prescribed), you will also receive exclusive benefits that include but are not limited to: monthly online check-in visits, free shipping, confidential and discreet packaging, free follow-up messaging with your Ro-affiliated provider, Care Team support via email, and subscription plans to ensure that you never go without your medication. If you ever have any questions please feel free to reach out to [email protected] at any time and we would be happy to assist you!

Response from RoSep 28, 2026

Hi Colleen. I'd be happy to look into this for you! I'm going to request more information from you so I can look into your account.

Response from RoSep 28, 2026

Hi - I apologize for any confusion with our pricing. Here is a link to our website to help clarify any confusion over pricing and/or membership fees: https://ro.co/weight-loss/pricing/ If you have any additional questions or concerns please feel free to reach out to [email protected] and we'd be happy to assist!

Response from RoSep 28, 2026

Hi Carrie - Thanks for sharing your experience! I'm going to request more information from you to see if there is anything I can try to help with in your account.