Ro is a healthcare company helping patients achieve their health goals in the most effective and convenient way possible. We do this by vertically integrating the most important parts of care delivery — the doctor’s office, labs and pharmacy — to deliver patients best-in-class treatment from anywhere.
Ro (ro.co) has 7,254 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
Also known as
ro.co
Website
ro.co
Category
Pharmacy & Medicine
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 21% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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I didn’t get the opportunity to share the dosage of Semaglutide I was on prior to make sure what RO prescribes is equal or equivalent to What I was already taking.
Response from RoOct 19, 2026
Hi Scott - I'm going to request more information from you so I can look into your account and share your previous dosage with a Practitioner. We can help!
EC
EGARYNYAHOO.COM
I asked for 30 pills for $69 the same…
I asked for 30 pills for $69 the same as my sister Suzanne Bluestein had instead I was charged 299 and no one responded to my inquiries about this. I also believe you charged me twice for two different orders and two different prices again no one got back to me.
Response from RoOct 19, 2026
Hi - I can try to help you out here and clarify what is happening. I'm going to request more information so I can personally follow up in your Ro account.
CH
Cody H.
This company is a complete scam
This company is a complete scam. They charge you for a completely useless membership for $150, and then also $150 for the medication. This is deceptive on purpose. That way it looks like you’re paying $150 only for the medication. They even separate the two payments so you don’t see them at the same time. The first one they charge you is for the medication, which at the starting dose is 150, and then they charge you $150 per month for membership. That way, you’ll think, oh, this is the medicine again, but wait, it’s 15 days early. I never explicitly signed up for anything other than the medication and was very careful when I signed up. They have no way of talking to a real person or any live support, and won’t get back to you for two or three days, which it specifically states on their website. So what you will end up with is $150 of medication that you’ve now paid $300 for. You’ll have to then cancel everything, otherwise, you’ll continue to get charged $300 a month for $150 of prescriptions. for the same products. I never saw or spoke to any real person or doctor during the whole process, and they sent me medication without anybody reviewing things with me. And, I have very special circumstances, including a recent bypass surgery, so I would’ve expected at least some consultation or a phone call or even a text from a real doctor. So since they have no real support, what if you really did have a reaction or a problem? You couldn’t actually talk to anybody. But, helpfully, they do have an AI. Who, of course, as you guess, is no help at all.
Response from RoOct 19, 2026
Hi Cody! Thanks for sharing and I'm sorry this was your experience. I'm going to send you a request for more information so I can personally follow up with you!
BD
bethany D.
Ordered eyelash medication due to thin…
Ordered eyelash medication due to thin and almost non existent eye lashes. The medication worked fine. Not bad, not great. My eyelashes did grow. I ultimately decided I didn't want to continue with it. I went on my account and cancelled the next shipment.
Well, 3 days ago I get an email, they charged my credit card and we're sending the medicine! They charged me 130 dollars for a medication I cancelled!! There was not an email the day before to let me know they were going to charge my card and send the medicine
I could of at least attempted to stop the shipment if they did. But no, just charged me and sent it, even after I cancelled 3 months ago! I will never use this company again or give a positive review.
Response from RoOct 19, 2026
Hi Bethany - I can try to help you out here! I'm going to send a request for more information so I can look into your account for you.
MS
Mary S.
Horrible customer service...this might…
Horrible customer service...this might be great for some people but made me terribly sick......no support and they sent me another months worth and said "Sorry no refund..but we'll give you 50.00 to continue" NO!!!!! so now I'm out 149.00 and have a bunch of drugs I can't use! No Dr review after the first batch to see if I had a reaction!!!!!!!!!!!!!!HORRIBLE!
Response from RoOct 19, 2026
Hi Mary - I'm so sorry this was your experience. I'm going to request more information from you so I can personally take a look at your account to see if I can help you out!
AC
Allan C.
Worse customer service that I have ever…
Worse customer service that I have ever experienced! Completely inept and as disorganized an operation that I have ever seen, with round and round non stop emails with no resolution in sight! Just Google RO reviews to see just how many problems there are with these people. Shameful and a complete waste of time and money! Get your script from any place BUT NOT with RO…you’ll thank me later!
Response from RoOct 16, 2026
Hi Allan, thank you for the feedback. I'm going to request additional information from you to see how I can help.
KS
Kortknee S.
The AD i seen was false adverisement
The AD i seen was false adverisement! Nowhere in the ad did it say “medication sold separately”. You show a picture of the Zepbound pen at $39 and $149 after yet once they take your money they then try to charge you $299 for the shots. Also they dont tell you its non refundable until you want a refund. If you’re not going to do what your AD says then don’t pay to blast your FALSE ADVERTISING! Scam! It’s cheaper to go through your doctor!
Response from RoOct 16, 2026
Hi! I'm going to request additional information from you so I can take a look at your account.
DF
Drew F.
Ro.Co is one of the sh**iest companies…
Ro.Co is one of the worst companies I've ever bought a product from. They have predatory price increases, their ads are incredibly deceptive, and they don't have a call in number so you can't get a refund. They advertise GLP 1s for $69, but in reality its $150/month for the medicine, + a $150 "membership fee".
Response from RoOct 16, 2026
Hi Drew! I'm sorry for any confusion about pricing. I'm going to request additional information from you so I can look into this further.