RoReviews of ro.co

Response from RoAug 5, 2026

Hi there, Thank you for sharing your feedback. We're very sorry to hear about your experience. It’s always our goal to simplify your healthcare experience and I am truly sorry that we were not been able to do that for you here. We'd like the opportunity to review your concerns regarding the communication you received, the prescribed dose, billing, and cancellation request. We'll be reaching out to you directly to learn more and see how we can help.

Response from RoAug 5, 2026

Hi there, Thank you for sharing your feedback. We're sorry to hear about your experience. The initial consultation includes a review of your medical history by a licensed provider to determine whether treatment is appropriate. If approved, the Ro Body membership and medication are billed separately. The membership includes ongoing access to licensed providers, prescription management, regular check-ins, secure messaging with your care team, and optional 1:1 nurse coaching. We strive to be transparent about our pricing, with full details available at ro.co/weight-loss/pricing We'll be reaching out to you directly to learn more about your concerns.

Response from RoAug 17, 2026

Hi there, Thank you for sharing your feedback. We're sorry the pricing wasn't clear when you signed up. The Ro Body membership and medication are billed separately, and medication costs vary depending on the treatment, dose, and whether you use insurance or pay cash. We understand that the combined cost is an important consideration and appreciate your feedback about how pricing is communicated. You can review a full breakdown of membership and medication pricing at https://ro.co/weight-loss/pricing/. Please reach out to [email protected] for any additional assistance.

Response from RoAug 5, 2026

Hi there, Thank you for sharing your feedback. We're sorry to hear your experience wasn't what you expected. Your provider reviews your progress, treatment response, and other clinical factors to determine whether a dose adjustment is appropriate, and members also have access to ongoing support through licensed providers, secure messaging, and optional 1:1 nurse coaching. It’s always our goal to simplify your healthcare experience and I am truly sorry that we were not been able to do that for you here. We'll be reaching out to you directly to learn more about your experience and see how we can help!

Response from RoAug 5, 2026

Hi there, Thank you for sharing your feedback. We're sorry to hear about your experience. We'd like the opportunity to review your account and the payment you referenced to determine what occurred. Please contact our Care Team through secure messaging in your Ro account or by emailing [email protected], and we'll be happy to investigate and assist you.

Response from RoAug 5, 2026

Hi there, We're sorry to hear about your experience and understand how frustrating this must have been. We strive to be transparent about our pricing, including membership and medication costs, and we're sorry if the pricing structure was confusing. We'll be reaching out to you directly to see how we can help.

Response from RoAug 5, 2026

Hi there, We truly apologize for any confusion regarding our billing structure. The Body membership begins with a $39 fee for your initial consultation. If approved for GLP-1 medication, you then pay a recurring membership fee of $149/month for the Body Program subscription. Medication costs are separate and will depend on if you use your personal insurance. We do also offer Prepay & Save options for both medication and the membership. We aim to offer transparent pricing, and this can all be found on our website here: ro.co/weight-loss/pricing Please reach out to [email protected] for any additional assistance if there is anything we can do to help.

Response from RoAug 5, 2026

Hi there, We're sorry to hear about your experience. While our providers may refer medication-specific questions to a pharmacist when appropriate, we understand how frustrating it could be. We'd appreciate the opportunity to review your experience, we'll be reaching out directly so we can take a closer look.