RoReviews of ro.co

Response from RoAug 17, 2026

Hi there, We truly apologize for any confusion regarding our billing structure. The Body membership begins with a $39 fee for your initial consultation. If approved for GLP-1 medication, you then pay a recurring membership fee of $149/month for the Body Program subscription. Medication costs are separate and will depend on if you use your personal insurance. We do also offer Prepay & Save options for both medication and the membership. We aim to offer transparent pricing, and this can all be found on our website here: ro.co/weight-loss/pricing Please reach out to [email protected] for any additional assistance.

Response from RoAug 17, 2026

Hi there, Thank you for sharing your feedback. We're sorry to hear about your experience. The $39 is an initial consultation fee, which covers review of your health information by a licensed provider to determine whether treatment is appropriate. We also understand your frustration with the dosing support you previously received. We'll be reaching out directly to gather more information about your experience and see how we can help!

Response from RoAug 5, 2026

Hi there, Thank you for sharing your feedback. We're sorry to hear about your experience. We'd like the opportunity to review your account and the charges you referenced to confirm what occurred. We'll be reaching out to you directly to help resolve your concerns.

Response from RoAug 5, 2026

Hi there, We truly apologize for any confusion regarding our billing structure. The Body membership begins with a $39 fee for your initial consultation. If approved for GLP-1 medication, you then pay a recurring membership fee of $149/month for the Body Program subscription. Medication costs are separate and will depend on if you use your personal insurance. We do also offer Prepay & Save options for both medication and the membership. We aim to offer transparent pricing, and this can all be found on our website here: ro.co/weight-loss/pricing We'd like the opportunity to review your account and the charges you referenced to confirm what occurred. We'll be reaching out to you directly to help resolve your concerns.

Response from RoAug 5, 2026

Hi there, Thank you for sharing your feedback. We're sorry to hear about your experience. Our Care Team can be reached through secure messaging in your Ro account or by emailing [email protected]. We'll also be reaching out to you directly to learn more about your concerns and see how we can help!

Response from RoAug 5, 2026

Hi there, Thank you for sharing your feedback, and we're sorry to hear about your experience and understand your frustration. The $888 charge is for the 12-month prepaid Ro Body membership, which lowers the monthly membership cost to 74/month compared to the standard $149 monthly plan. The membership term, total amount due, and that medication costs are billed separately should have been presented for confirmation before the charge is processed. We'd appreciate the opportunity to review the concerns you raised regarding your treatment experience. We'll be reaching out to you directly to follow up and see how we can help.

Response from RoAug 5, 2026

Hi there, Thank you for sharing your feedback. We're sorry to hear about your experience. We'd like the opportunity to review your account, including the refill notifications and charges you've received, to make sure everything is correct. We'll be reaching out to you directly to help clarify what you're seeing and answer any questions about your account.

Response from RoAug 5, 2026

Hi there, Thank you for sharing your feedback. We understand that affordability is an important consideration. The Ro Body membership starts at $39 for your first month, and you aren't charged again unless you choose to move forward with treatment. If you continue, you can lower your membership cost by selecting a prepaid plan, with rates as low as $74/month. Medication is billed separately, with cash-pay GLP-1 options starting at $149/month, and for members using insurance, copays are often under $100/month, depending on your plan. The membership also includes ongoing access to licensed providers, prescription management, regular check-ins, secure messaging with your care team, and optional 1:1 nurse coaching throughout treatment. Please reach out to [email protected] for any additional assistance if there is anything we can do to help.