RoReviews of ro.co

Response from RoAug 19, 2026

Hi there, Thank you for sharing your feedback! The Body membership begins with a $39 fee for your initial consultation. If approved for GLP-1 medication, you then pay a recurring membership fee of $149/month for the Body Program subscription. Medication costs are separate and will depend on if you use your personal insurance. We do also offer Prepay & Save options for both medication and the membership. We aim to offer transparent pricing, and this can all be found on our website here: ro.co/weight-loss/pricing Please reach out to [email protected] for any additional assistance.

Response from RoAug 19, 2026

Hi there, we’re sorry for the confusion. An insurance approval means your plan has approved coverage for the medication, but your insurance copay may still apply. A promotion offering the first month of your Ro Body membership for $0 does not include the cost of medication, which is billed separately. We do also offer Prepay & Save options for both medication and the membership. We aim to offer transparent pricing, and this can all be found on our website here: ro.co/weight-loss/pricing Please reach out to [email protected] for any additional assistance.

Response from RoAug 17, 2026

Hi there, Thank you for sharing your feedback. We're sorry to hear about your experience. Ro Body membership and medication are billed separately, so an introductory discount may apply to one charge while medication is charged separately. We'd like to review the charges and discount you received to better understand what happened. We'll be reaching out directly to see how we can help.

Response from RoAug 17, 2026

Hi there, Thank you for sharing your feedback. We're sorry the insurance process took longer than expected and that you were charged before getting the answers you needed. Insurance verification and prior authorization can take 1–2 weeks depending on your plan and its requirements. We'd like to review the payment and insurance status with you, so we'll be reaching out directly to see how we can help.

Response from RoAug 17, 2026

Hi there, We truly apologize for any confusion regarding our billing structure. The Body membership begins with a $39 fee for your initial consultation. If approved for GLP-1 medication, you then pay a recurring membership fee of $149/month for the Body Program subscription. Medication costs are separate and will depend on if you use your personal insurance. We do also offer Prepay & Save options for both medication and the membership. We aim to offer transparent pricing, and this can all be found on our website here: ro.co/weight-loss/pricing Please reach out to [email protected] for any additional assistance.

Response from RoAug 17, 2026

Hi there, Thank you for sharing your feedback. We're sorry to hear about your experience. Medications offered through Ro are dispensed by licensed pharmacies and are not diluted or altered to prolong treatment, and individual responses to weight loss medications can vary. We'd also like to better understand what happened with your final prescription and membership cancellation. We'll be reaching out directly to review the order and see how we can help.

Response from RoAug 17, 2026

Hi there, Thank you for sharing your feedback. We're sorry for the frustration while waiting to get started. After your online consultation, a licensed provider reviews your information, and medication orders may require additional processing before they ship. Once your order ships, tracking will be available by email and in your Ro account. We'll be reaching out directly to take a closer look at your order status and help with any next steps.

Response from RoAug 17, 2026

Hi there, Thank you for sharing your experience, we're sorry to hear about any frustration. Medication and Ro Body membership costs are separate, and medication pricing can vary by treatment and dose. Patients also aren't required to increase their dose if their current dose is working well; dosing decisions are made with their provider based on response and tolerability. We'll be reaching out directly to review your concerns and see how we can help work towards a resolution for you.