Raelynn R.
Surprising result after misunderstanding
I was actually very upset because I ordered the test kit to see if I qualified and discovered that the program had a membership fee in addition to the glp1 shots. This put the cost out of my budget to afford to go through with it. I felt like I just threw away the $70 for the kit. I asked for a refund but was prepared to be told it was my fault I did not realize the cost. That was not how it went at all. Without arguing or blaming me, they sent an apology about the misunderstanding and refunded my money. This was a pleasant surprise and great customer service. I might not be able to afford it right now, but I would recommend them to others based on how they treated me. If I get to a point I can afford it, I would definitely consider using Ro. Thank you.



