RoRo is a healthcare company helping patients achieve their health goals in the most effective and convenient way possible. We do this by vertically integrating the most important parts of care delivery — the doctor’s office, labs and pharmacy — to deliver patients best-in-class treatment from anywhere.
Ro (ro.co) has 7,254 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Sarah J.
Yall say its free but you still try to charge my card $149 if its not $0 dont say it....
Response from RoAug 19, 2026
Hi there, we’re sorry for the confusion around the promotion and attempted charge. If your offer showed $0 for the first month, we’d like to review why you saw a $149 charge attempt. We’ll be reaching out directly to look into the promotion and billing details and see how we can help.
linda T.
I haven’t received them yet, so how can I review you?
Response from RoAug 19, 2026
Hi there, totally understandable! Once your medication ships, tracking information will be sent by email and available in your Ro account. We hope you’ll come back and share your experience once you’ve had a chance to get started.
Shaundra M.
I was under the impression that my first order was $35 and instead I was charged $35 plus $199
Response from RoAug 19, 2026
Hi there, we’re sorry for any confusion here. The introductory fee applies to the Ro Body membership, while medication is billed separately based on the treatment and dose selected. We understand how important it is for the total cost to be clear before moving forward. We do also offer Prepay & Save options for both medication and the membership. We aim to offer transparent pricing, and this can all be found on our website here: ro.co/weight-loss/pricing Please reach out to [email protected] for any additional assistance.
Sally B.
Their advertising is very misleading. “Membership”price is NOT included and medication which is priced separately is added and expensive. They don’t mention this until you are signed up.
Response from RoAug 19, 2026
Hi there, We truly apologize for any confusion regarding our billing structure. The Body membership begins with a $39 fee for your initial consultation. If approved for GLP-1 medication, you then pay a recurring membership fee of $149/month for the Body Program subscription. Medication costs are separate and will depend on if you use your personal insurance. We do also offer Prepay & Save options for both medication and the membership. We aim to offer transparent pricing, and this can all be found on our website here: ro.co/weight-loss/pricing Please reach out to [email protected] for any additional assistance.
skylarr M.
This is a set up the price is advertised as $39 for the first month then when you get to pick your medication only the wegovy pill is $149 the shot is between $299 and $1500 and then they say your first month is only the $39 moving forward $149 but that’s a lie it’s $39 plus the $149 which is $188 just for the pill in your first month the advertising is very misleading and I will not go with this company
Response from RoAug 19, 2026
Hi there, thank you for sharing your feedback. We’re sorry the pricing wasn’t clear. The $39 introductory offer applies to the first month of the Ro Body membership, while medication is billed separately. Medication pricing varies based on the treatment and dose, with cash-pay GLP-1 options starting at $149/month. You can review the full breakdown of membership and medication costs before moving forward at https://ro.co/weight-loss/pricing/. If there is anything we can do to help, please reach out to [email protected] for any additional assistance.
Traci T.
Warning do not fall for their membership fee. It’s not necessary. I thought I was signing up for a discounted rate if I paid for my prescription a year in advance. Now I can’t get a human on the phone to discuss.
Response from RoAug 19, 2026
Hi there, we’re sorry for the confusion around the membership and medication plan. The Ro Body membership and medication are separate, and an active membership is required for ongoing treatment through Ro. Prepaid membership options offer a discounted monthly equivalent, while medication is billed separately. We aim to offer transparent pricing, and this can all be found on our website here: ro.co/weight-loss/pricing Your membership includes provider support, regular check-ins, health coaching, insurance concierge support, side-effect support, app-based tools, and metabolic lab testing if requested by your provider. If you’d like help reviewing your plan or charges, we'll be reaching out to you directly for more information.
Jay
If I could give 0 stars, I would make that selection, It’s going to be 7 days and yet I have not received prescription shipment. Save yourself the headache and choose an alternate option, instead of Ro
Response from RoAug 19, 2026
Hi there, we’re sorry for the frustration and delay while waiting for your medication. Most GLP-1 orders shipped through Ro or a partner pharmacy are processed and shipped within about a week, excluding weekends, and tracking will be sent once your order ships. We’ll be reaching out directly to review your order status and see how we can help.
Brooke N.
I got charged 149.00 for something that said i wouldn’t be charged for immediately. I have tried to dispute the charge but i got no further information that i would be charged more for the subscription at the time. I am very displeased
Response from RoAug 19, 2026
Hi there, we’re sorry to hear this happened. We understand how frustrating it is to see a charge you weren’t expecting. We’ll be reaching out directly to review the charge, subscription details, and any dispute already submitted to better understand what happened and see how we can help.
