RoReviews of ro.co

Response from RoAug 19, 2026

Hi there, We truly apologize for any confusion regarding our billing structure. The Body membership begins with a $39 fee for your initial consultation. If approved for GLP-1 medication, you then pay a recurring membership fee of $149/month for the Body Program subscription. Medication costs are separate and will depend on if you use your personal insurance. We do also offer Prepay & Save options for both medication and the membership. We aim to offer transparent pricing, and this can all be found on our website here: ro.co/weight-loss/pricing Please reach out to [email protected] for any additional assistance.

Response from RoAug 19, 2026

Hi there, thank you for sharing your feedback. We’re sorry the pricing wasn’t clear. The Ro Body membership and medication are billed separately. Membership starts at $149/month, with prepaid options that can lower the monthly equivalent to as little as $74/month, while medication costs vary by treatment, dose, and insurance coverage. You can review the full pricing breakdown at https://ro.co/weight-loss/pricing/. Please reach out to [email protected] for any additional assistance.

Response from RoAug 19, 2026

Hi there, totally understand! Once your medication ships, tracking information will be sent by email and available in your Ro account. We hope you’ll come back and share your experience once you’ve had a chance to get started.

Response from RoAug 19, 2026

Hi there, we’re sorry to hear about your experience and understand your concerns about the charges, cancellation, and support you received. We’d like to look into what happened, and we'll be reaching out to you directly so we can investigate further and see how we can help.

Response from RoAug 19, 2026

Hi there, thank you for sharing your feedback. We’re sorry the pricing felt unclear. The $199 Wegovy pen price is introductory pricing for the first two months at the starting doses, while standard cash-pay pricing can increase as treatment continues and depending on dose. There’s no obligation to increase your dose if your current dose is working well—your provider will guide dosing based on your progress and response. You can review the full pricing breakdown anytime at https://ro.co/weight-loss/pricing/. Please reach out to [email protected] for any additional assistance here.

Response from RoAug 19, 2026

Hi there, we’re sorry for the frustration around the membership cost, medication pricing, and updating your insurance. The Ro Body membership and medication are billed separately, with the membership covering ongoing provider care, check-ins, health coaching, and insurance support. We’d also like to understand what prevented you from updating your insurance information. Please reach out to [email protected] to further review your coverage, billing, and account concerns and see how we can help.

Response from RoAug 19, 2026

Hi there, we’re sorry for the frustration with the website, unexpected charge, and difficulty reaching our team. We’d like to review the $149 charge and help with your cancellation request. Please reach out to [email protected] look into what happened and see how we can help resolve this.

Response from RoAug 19, 2026

Hi there, thank you for sharing your feedback. We’re sorry to hear about any confusion around our billing structure. Our discounted multi-month membership options show a monthly equivalent but are prepaid upfront for the full term, while our monthly membership option is billed monthly. We understand how important it is to know when the full amount will be charged before purchasing. You can review current membership and medication pricing at https://ro.co/weight-loss/pricing/. Please reach out to [email protected] for any additional assistance.