RoRo is a healthcare company helping patients achieve their health goals in the most effective and convenient way possible. We do this by vertically integrating the most important parts of care delivery — the doctor’s office, labs and pharmacy — to deliver patients best-in-class treatment from anywhere.
Ro (ro.co) has 7,254 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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SJA
As other people had mentioned the “club” fee and medicine fee is not well disclosed so many people feel they’re getting scammed. Even if you’re aware of this before you buy the true cost of the medicine is the medicine fee plus the “club” which puts the medicine way above other ways of obtaining it. For example your PCP can get you this medicine for the cheapest available price plus a $15 - $20 copay.
Richard
Deceptive. It wasn't clear that there was both a monthly membership and a charge for the medicine. While, your medicine price appeared normal, once you add in the monthly membership, which is required to receive any medication, your price is too high.
Response from RoAug 18, 2026
Hi there, thank you for sharing your feedback. We’re sorry for any confusion around pricing. The Ro Body membership and medication are billed separately. Membership is $149/month, with prepaid options that can lower the monthly equivalent to as little as $74/month, while medication costs vary based on treatment, dose, and insurance coverage. We understand that the total cost is an important consideration and appreciate your feedback. Please reach out to [email protected] for any additional assistance.
Nope
You are liars. It is way more expensive than what you advertise. Hope you enjoy luring people in with celebrities that are with millions.
Response from RoAug 18, 2026
Hi there, We truly apologize for any confusion regarding our billing structure. The Body membership begins with a $39 fee for your initial consultation. If approved for GLP-1 medication, you then pay a recurring membership fee of $149/month for the Body Program subscription. Medication costs are separate and will depend on if you use your personal insurance. We do also offer Prepay & Save options for both medication and the membership. We aim to offer transparent pricing, and this can all be found on our website here: ro.co/weight-loss/pricing Please reach out to [email protected] for any additional assistance.
Linda C.
No communication, difference in price advertised, different dose than I wanted...... what else do you need to know? I've tried many many times to get inctouch, but you are just a bot. Very upsetting to know you can do this to people!!!!!!!
Response from RoAug 18, 2026
Hi there, we’re sorry for the frustration around communication, pricing, and your prescribed dose. Medication and dosing decisions are made by a licensed provider based on your health history and treatment needs, and pricing can vary depending on the medication and dose. We’d like to better understand what happened and help get you connected with the right team. We’ll be reaching out directly to review your concerns and see how we can help.
Marcin L.
Very misleading prices
Response from RoAug 18, 2026
Hi there, We truly apologize for any confusion regarding our billing structure. The Body membership begins with a $39 fee for your initial consultation. If approved for GLP-1 medication, you then pay a recurring membership fee of $149/month for the Body Program subscription. Medication costs are separate and will depend on if you use your personal insurance. We do also offer Prepay & Save options for both medication and the membership. We aim to offer transparent pricing, and this can all be found on our website here: ro.co/weight-loss/pricing Please reach out to [email protected] for any additional assistance.
Kat
I decided not to go with Ro and the calls will NOT stop. They are harassing me every day and calling non-stop! I have asked them to stop calling and to "take me off their list". I blocked their calls/numbers and then of course they just call from a different number. Its getting ridiculous and I'm getting seriously pissed. I would never go with this company knowing that they can't handle being told NO! I have heard that their customer service is terrible and if they treat potential customers like this, and try to bully them?! Beware. *Edit* I have been contacted to give this company my phone number so they can reach me directly and address issue. Why would I ever give my phone number to them again! Thats the point of this review. They also stated that if I don't, my review will be taken down bc it may not be genuine. What a joke!
Response from RoAug 18, 2026
Hi there, we’re sorry to hear about your experience. We’d like to look into this further for you. We’ll be reaching out directly to gather more details and see how we can help.
Kimberly H.
I feel tricked! They charge you for their "membership" which does NOT include the medication, and that is the issue I was having in the first place! My doctor wants me on it, but insurance won't cover it, so I have to pay out of pocket, and these idiots think I have extra money for their stupid MEMBERSHIP?!? And they didn't explain that I'd be spending even MORE money with them until I had already paid them $39. Don't waste your money or your time.
Response from RoAug 18, 2026
Hi there, thank you for sharing your feedback. We’re sorry to hear about any confusion around pricing. The Ro Body membership and medication are billed separately. Membership includes ongoing provider care, check-ins, health coaching, and insurance support, while medication costs depend on the treatment, dose, and coverage. For those without insurance coverage, we also offer cash-pay medication options, and prepaid membership plans can lower the membership cost to as little as $74/month. We understand that affordability is an important consideration and appreciate your feedback. This can all be found on our website here: ro.co/weight-loss/pricing Please reach out to [email protected] for any additional assistance.
Candi den O.
The system would not let me choose the amount or mg. Gave me the most expensive and I wanted the lowest to start. Tried troubleshooting with no results. Customer service just questions on web page that keeps redirecting you to same pages with no help. The quickest part was when I said OK to see if it would move forward to potentially talk with someone and the payment was pulled within three seconds and email sent thanking me for my payment. Wanted the $149, forced to take the $299. Starting to think it is all a racket for the money only!
Response from RoAug 18, 2026
Hi there, we’re sorry for the frustration with the medication selection and support experience. Medication and dosing are determined by a licensed provider based on your health history and treatment needs, and pricing can vary by medication and dose. We’ll be reaching out directly to review the medication selection and charge with you and see how we can help.
