RoRo is a healthcare company helping patients achieve their health goals in the most effective and convenient way possible. We do this by vertically integrating the most important parts of care delivery — the doctor’s office, labs and pharmacy — to deliver patients best-in-class treatment from anywhere.
Ro (ro.co) has 7,254 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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My first order should have been 39 dollars which they took out of my account and i never got that yet and then took 199 out which is supposably being shipped now but that should have been next order. Im not happy that i cant call a number to speak with someone about this. I want to speak with someone and need a number to call.
Kathryn S.
Email said that I had coverage pending but there was no way to pursue that through the email. Feels like a bait and switch.
Response from RoAug 18, 2026
Hi there, Thank you for sharing your feedback. We're sorry to hear about your experience. If your coverage is still pending, our dedicated insurance team works directly with your plan to verify benefits and submit a prior authorization when required, which can take 1–2 weeks depending on your plan. We'll be reaching out directly to take a closer look at your coverage status and help with the next steps.
Tim
I initially used this company due to good reviews. They are very deceptive on their pricing and services. They make you pay a membership subscription fee which is billed at amost $300 every 3 months. Then the medications pricing changes if you change doses and its doesnt say its changing until you notice it after its been billed. The 3 month subscription is also very difficult to figure out how to cancel and even if you think you have canceled it they bill you again without warning and then claim its none refundable because it was in the contract when you signed up. This company is very deceptive and just takes money because they can even with no services rendered. I would not recommend them to anyone. They are not a trustworthy company to work with.
Response from RoAug 18, 2026
Hi there, Thank you for sharing your feedback. We're sorry for the frustration around pricing and cancellation. The Ro Body membership and medication are billed separately. Membership is $149/month, with prepaid savings options that can bring the monthly equivalent down to as low as $74/month. Medication pricing can also vary by treatment and dose, though members aren't required to increase their dose if their current dose is working well. We'll be reaching out directly to review the concerns you raised and see how we can help!
Marilyn C.
You first told me the cost would be 49.00 the first month then the following months would be 199.00. Which I agreed to. But when you prepared the shipment it was going to cost me 299.00 a month which I didn’t agree to more can I afford that on my SS INCOME.
Response from RoAug 18, 2026
Hi there, Thank you for sharing your feedback. We're sorry for the confusion around pricing. The Ro Body membership and medication are billed separately, and medication costs can vary depending on the treatment and dose prescribed. We'll be reaching out directly to review the pricing and charges on your account and see how we can help.
Fiona H.
It’s a very frustrating platform. Customer service is all over the place. Communication is super unclear and for such a high cost, customers deserve better.
Response from RoAug 18, 2026
Hi there, Thank you for sharing your feedback. We're sorry to hear about your experience. We understand that clear, consistent support is especially important when managing your care and account. We'll be reaching out directly to learn more about what happened and see how we can help improve your experience.
Lacy
Too expensive when I have 2 insurances
Response from RoAug 18, 2026
Hi there, thank you for sharing your feedback. We're sorry to hear about any frustration. Our dedicated insurance team can work with your plan to verify benefits and pursue coverage when applicable, but your final out-of-pocket cost depends on your specific insurance benefits. We do also offer Prepay & Save options for both medication and the membership. We aim to offer transparent pricing, and this can all be found on our website here: ro.co/weight-loss/pricing Please reach out to [email protected] for any additional assistance.
Erma S.
The membership and meds are expensive separate charges. 150$ for a monthly "membership", and a separate charge for the medicine is absolutely ridiculous. There are other sites that you can buy just the drugs without having to pay the ridiculous membership fees. The introductory fee is a lie and they won't tell you the actual price until after you pay that. And it just so happens, it's non refundable. How convenient. I do not recommend this site.
Response from RoAug 18, 2026
Hi there, thank you for sharing your feedback. We’re sorry the pricing wasn’t clear. The Ro Body membership and medication are billed separately. Membership is $149/month, with prepaid options that can lower the monthly equivalent to as little as $74/month, while medication costs vary by treatment, dose, and insurance coverage. You can review current membership and medication pricing at ro.co/weight-loss/pricing/ before moving forward. We appreciate your feedback about the enrollment experience. Please reach out to [email protected] for any additional assistance.
Judith T.
False advertising. Add says get started for $39, but that’s only off 1st month Maintenance fee. After that it’s $149 mo. Also ad says $199 for the GLP1, but that’s only for the pill. The Quik Pen is $299 mo to start & goes up from there! !
Response from RoAug 18, 2026
Hi there, thank you for sharing your feedback. We’re sorry for any confusion around the pricing. The $39 introductory offer applies to the first month of the Ro Body membership, while medication is billed separately and pricing varies by treatment and dose. While some medication prices increase at higher doses, there’s no obligation to increase your dose if your current dose is working for you. Your provider will work with you to determine the appropriate dose based on your progress and response. You can review current pricing at ro.co/weight-loss/pricing/. Please reach out to [email protected] for any additional assistance.
