Pat M.
First order came 2-3 days ups
First order came 2-3 days ups. 2nd order over over a wk. Started out ups transferred to usps. Sitting in same location 3 days.

Ro is a healthcare company helping patients achieve their health goals in the most effective and convenient way possible. We do this by vertically integrating the most important parts of care delivery — the doctor’s office, labs and pharmacy — to deliver patients best-in-class treatment from anywhere.
Ro (ro.co) has 7,254 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Pat M.
First order came 2-3 days ups. 2nd order over over a wk. Started out ups transferred to usps. Sitting in same location 3 days.
Rick F.
Why don't this new generation and all these liberals why don't they just quit eating so much can't wait I used to be over 200 lb I'm 190 now just cuz I quit stuff in my mouth take a pill down have sex take a pill to quit eating take a pill to go to the bathroom I'll pray for all of you
Kevin C.
Company will delay your order to stay with company and offer in credit values to buy you back
Elisha B.
UPS is an awful shipping company. They are infamous for their poor service. No self respecting company should use them. No issues with the product at all, just wish they would use more reliable carriers.
Response from RoDec 30, 2024
Hi there- thank you for the feedback. We appreciate it and will share this internally.
Maximino
I used ro to begin a journey of weight loss with zepbound, I did begin to lose weight while taking the medication, but however I came across articles saying that the drug can cause thyroid cancer and a large rise in breast cancer so I decided to cancel my subscription despite good results , being a day late on my canceling I was charged the full month for service , as I was on the fence weather I would try other options with them I felt that was poor customer service
Response from RoDec 9, 2024
Hi there- I'm sorry to hear this was your experience with us. I'm reaching out to get more information from you so we can look into this.
Knight T.
First of all, a 2 star rating was given due to permitting me to go thru with the plan, which was, at the time grateful. Gave the EDT meds a go, reported my symptoms from side effects as being a mild case (from 8pm thru to 6am next day) in order to honestly clarify any symptoms as requested by their online physicians and registered nurses (which I suspect are a handful of call center reps/sales personnel putting on a false facade with image avatars to boot). Due to this occurrence, I chose to put a stop on recieving EDT meds further. Only to have them insist, their meds do not cause flushing, headaches and itchy palm rash, while before that while honest reporting as they had requested prior if any adverse effects were to arise. Which begs the question, if Sparks doesn’t cause adverse effects, why am I asked to report it to them as they insist? My reporting of these negative effects were also meant to get advice regarding those meds, instead, they just abruptly ended my plan in haste, in which I had temporarily, adjusted my plan to be on hold. No advice recieved, rather a case of denial. As an adult, I am extremely careful when uncertain about medicating oneself with no intent in risking my health as I am at a stage 1 hypertension, however, a visit to my local physician approved of me taking EDT meds starting at lower doses, which I had cut the pill up while ingesting those parcels thru 4 hours prior to bed time. Funny thing, lol, no sexual desire, rather, side effects instead. only til the next day, did Sparks kick in for a 48hrs time frame. So yes, I rudely reacted without profanity and demanded cancellation of my account as I have no desire to deal with likely suspiciously false unprofessionals, as actual physicians would listen, recommend and advise, rather than provide no answers, and cancellations thereafter. So much for HONESTY…gets one a cancellation penalty. $$$$ comes first, cancellations due to protecting $$$$ from lawsuits. If that is the issue, put out protective measures in writing or by box checking upon their business form? Poor business practices, Silly Sods! I expect a Ro rep to respond with, ‘We are all professionals providing the utmost advice and satisfaction for our customers/clientele etc, etc’…..lol to that one!
Response from RoDec 9, 2024
HI there- I'm sorry to hear this was your experience with us. I am reaching out to get more information from you so we can look into this.
Charles Y.
Auto renews I don't think it says that in an obvious spot
Response from RoSep 26, 2024
Hi there- To turn off auto refills, log into your Ro account > Care tab> Manage plan
Josh S.
I signed up for the service at a cost of $99 under the premise they were going to ill my insurance had a concierge for help. These guys are just selling the weight loss product like every other online company so if you can get the medicines and "plan" from a local provider it's way more interactive than doing it online, and less expensive.