RoReviews of ro.co

I liked how quick and easy the initial process was, you answer a few questions, get assessed, and the prescription is written right away. The problems started when I needed to delay delivery while I was out of town. There’s no chat option or self-serve feature to pause shipments for the initial script. The only way to contact support is through messages that take up to 3 days, and the only workaround I found was to cancel my subscription. I was told I could reactivate my account when I got back, but when I did just 5 days later, I was charged an additional $45 even though I had already paid for the month. On top of that, I received conflicting responses from different reps, and one of my medication questions was never answered by the medical team. Bottom line: the customer service is messy and unreliable. If you care about service, look elsewhere. There are better platforms that will send prescriptions directly to your pharmacy or from the manufacturer.

Unresponsive customer service, if you plan to use RO with your health insurance please know they will treat your account like a second class citizen. They are uniquely and exclusively interested in the those who they can take advantage of i.e. customers without insurance who will be paying full price + much more for their rather abysmal service. Ro refuses to send a perscription to my pharmacy despite my insurance company and my many attempts to vaslidate my prior authorization. It is so bad in fact that United Health told me they will not longer be approving prior authroizations to RO.co calling the site a SHAM RX mill for profit.

2nd time meds have been delivered to the wrong address. 1 was returned to my address, 2nd is still not found.

Extremely poor Customer Service. Ro shipped medication at their whim without prior notification, at a time when I knew I would not be home in Florida to take it indoors. When shipping medication that is perishable, Ro should confirm that the recipient is able to accept the shipment. Ro's care team is not a team; it's whoever is available and there is no consistency. I was unable to speak to anyone and there is no CHAT available. The Zepbound medication was shipped overnight. However, I was told that I would receive 5.0 mg and the shipment confirmation stated it would be 2.5 mg so I canceled the order. A refund was promptly issued.

just didn't do anything for me..

Shipped,not much updates shipping is extremely slow,seems to take almost a week from Florida to Florida.Customer Service gives Generac response,no real satisfaction.product out for delivery 4 days Shop elsewhere

Signing up was easy and delivery was quick! The providers are not helpful. First dose of zepbound I was experiencing significant nausea and wasn't able to eat for two days. I reached out to the healthcare team and the nurse was attempting to ask questions to identify potential causes and treatment as nausea is a known side effect. I was hoping to be offered anti-nausea medication, instead the provider responded I was no longer a candidate for zepbound and should unenroll from the program. The very next day, day 6 on my very first dose I felt completely normal. All nausea gone and I was able to eat again. I reached out again asking to attempt with the second vial as I really wanted to continue with the program. The same provider said no, advised me to not take any further medication and unenroll from the program as he previously advised. I now have 3 unopened vials and just paid 345 for nothing!!! I am a health care provider and this 'Dr.' did not attempt to assess the situation and help me stay on the medication. I have ZERO medical history and it's not like I experienced an allergic reaction.. I am unhappy!

My son,who is 6’2 feet and weight now 145 lb still getting the injection,no one cares,if patient still needs the medication or lowering the dosage.Very frustrating