Kay T.
You are an extremely organized top…
You are an extremely organized top notch company. I just learned the price is double what I expected, after 2 months. I feel a little bait and switched.

Ro is a healthcare company helping patients achieve their health goals in the most effective and convenient way possible. We do this by vertically integrating the most important parts of care delivery — the doctor’s office, labs and pharmacy — to deliver patients best-in-class treatment from anywhere.
Ro (ro.co) has 7,254 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Kay T.
You are an extremely organized top notch company. I just learned the price is double what I expected, after 2 months. I feel a little bait and switched.
JAVIER/RAFAEL A.
Better for me to talk to a representative
Dona W.
It's important to be clear on Ro products. I'm still unsure as to the safety of the pill form. Additionally. I asked the specifics of the rx and product name. Too vague. Also, is it safe with certain conditions?
Kirt K.
still neutral since I just got the program today and I read and followed instructions and mind you i just started .The shot at first I thought it would hurt but Did not and I even wondered if I was injected or not but I was.So it's only been like 3 1/2 hours and I don't feel like I'm been like impacted by it yet. I had a craveing for some red beans and rice for supper as usual and eat as usual so I'm waitng to feel it kick in ok.
Michelle G.
I joined Ro and they were very helpful in the beginning. After my first visit I received standard responses. When I received my glp1 in the mail it was right off the delivery truck the first time. It wasn’t warm but room temperature, the next shipment I wasn’t contacted of the delivery date and so it was warm and had not been kept cool. I informed Ro. I was told it would be fine. So the next delivery I wasn’t contacted once again and the medication was hot. I was told it was fine. I contacted my local pharmacy to make sure. They informed me it was not fine and when this medication isn’t kept chilled it renders it useless. So I contacted Ro again and over many days of back and forth 14 different correspondences I finally landed on an employee at Ro who actually read my correspondences and instead of saying sorry, we will end your contract and return part of the money! This employee Actually accepted responsibility for the awful responses from previous employees. I was never trying to get something for free. So after all the back and forth Ro credited my credit card. I appreciate that. Yet I will say I should never have been lied to about any medication just because they didn’t want to do the right thing. I should’ve been listened to sooner and instead of standard responses given answers to my questions. This all was avoidable. So my tip to anyone who goes with any weight loss program if you don’t receive the medicine chilled say something! Ask a question to see if they’re paying attention. I assumed they were reading my messages back to them. I’ve since learned a lesson. Never assume and don’t expect that people are going to do what’s right unless you force the issue! Good Luck to all potential clients!
Response from RoJun 23, 2026
Hi there. We’re sorry to hear about your experience and understand your frustration. Delivery notifications and proper handling of temperature-sensitive medications are important, and we recognize how concerning this must've been. We appreciate you sharing these details and would like the opportunity to review your account, shipment history, and communications more closely. We’ll be reaching out directly for more information.
Bill
I am paying 149 a month for service. I have no idea how to reach out for help. I have questions about dosage of medication but none has been provided. I would like to speak with someone at Ro but I have no idea how to reach them. Am I taking the medication correctly? Is a dosage once, twice a month? When are shipments made? I have used up one shipment in 2 weeks based on calculations. Please let me know how I can reach out to someone at Ro. Thank you.
Kat M.
In read the information when I first completed the information. It stated that the first bill would be 49.99 and then after that it would be 149.99. This was not explained when I received the invoice. I still have not received that product, so I am not able to discuss if it works.
Brigitte K.
I wanted to switch companies for a cheaper price. The item I wanted it would not allow me to choose. Then it took a few days to get the order completed, but I was prescribed the highest amount. It was the same price I had been paying. I understand it's because of the dose I was on, but I did choose the middle one. Well If I can't get a reduced one next time I'll cancel all together. It is way to expensive in this economy.