Lynn S.
In the beginning everything was great
In the beginning everything was great. My medication was prescribed and I selected one of the payment plans offered. I continued to check and nothing was being sent. After a good bit of back and forth with the customer service chat I was told I was not eligible for the payment plans offered. I was sent a link to “start over”. I will never understand why someone at Ro didn’t figure out what payment plan was eligible. I don’t want to complete the heath questions again , add my current medications and dosages when that information is already available. Based their approach that it must be easier for me than for Ro to figure it out I have decided to use a different provider that cares about the client experience.
Response from RoApr 10, 2026
Hi there. We’re sorry to hear about your experience, this sounds frustrating. Eligibility for certain payment plans can depend on a variety of factors, but we understand how being asked to restart can feel inconvenient. We’d really like the opportunity to take a closer look and see if there’s a way to help get things back on track. If you’re open to it, we're reaching out to you directly!