Diverna C.
Poor customer service!
Poor customer service!

Ro is a healthcare company helping patients achieve their health goals in the most effective and convenient way possible. We do this by vertically integrating the most important parts of care delivery — the doctor’s office, labs and pharmacy — to deliver patients best-in-class treatment from anywhere.
Ro (ro.co) has 7,254 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Diverna C.
Poor customer service!
Sharon
I started on the shot, and was on that for 2 months with zero results. I came back 6 months later and tried the pill for 2 months, and again zero results. Highly recommend you going elsewhere.
Sophie W.
Totally awful. I asked for the 4mg prescription and only approved to charge my card if it is prescribed with 4mg. Then they only give me 1.5mg which is lower than the other providers dose. Why would I want a lower dose since I am just starting??? And I cannot get a hold of them at all. I cannot cancel my order.
Lucy H.
Hard to speak to someone. No customer service to call. Still trying to get assistance on what to do next. Bad membership experience and service.
Jay
I canceled my membership the same day because I felt it was very expensive. I did not get a refund. This is a scam
The A.
I signed up for 2 months at $199.00 per month. Then I signed up for an additional 3 months for a total of $297. When I went on the site to order my next shipment they charged me an additional $349. It is impossible to get anyone to speak to! I've left several messages! So it ended up costing me $700 FOR ONE MONTH WORTH OF SHOTS!!!! BE AWARE BEFORE YOU ORDER ANYTHING FROM THE RO SITE!!!!!
Response from RoOct 1, 2026
I'm so sorry for any frustrations with your experience. I'm going to send you an email to request more information so that we can better assist you with this. I look forward to connecting with you soon!
Jessica R.
Paying subscription plus medication end up being more than the costing the same or more than purchasing medication on its own. Enrolled for less than an hour was charged subscription canceled and no refund.
Response from RoOct 1, 2026
Hi Jessica! I apologize if there was any confusion with our pricing. Medication costs are separate from the Ro Body Membership fee. We provide a full breakdown of these costs during the online visit so patients can review the pricing and terms before agreeing and submitting their visit. I'll drop a link to our website to help clarify any confusion over pricing and/or membership fees: https://ro.co/weight-loss/pricing/ When becoming a member with Ro, in addition to receiving treatment (if prescribed), you will also receive exclusive benefits that include but are not limited to: regular online check-in visits, free shipping, confidential and discreet packaging, free follow-up messaging with your Ro-affiliated provider, Care Team support, and subscription plans to ensure that you never go without your medication. If you have any questions or concerns please feel free to reach out to [email protected] and we'd be happy to assist!
Jermaine F.
Thought the website, manufactor coupon, and prescription would help get meds for less than $1,200 month. I was wrong in believing what was advertised would be possible.
Response from RoOct 1, 2026
Hi Jermaine! I apologize if there was any confusion with our pricing. We provide a full breakdown of costs during the online visit so patients can review the pricing and terms before agreeing and submitting their visit. I'll drop a link to our website to help clarify any confusion over pricing and/or membership fees: https://ro.co/weight-loss/pricing/ If you have any questions or concerns please feel free to reach out to [email protected] and we'd be happy to assist!