RoReviews of ro.co

Response from RoJul 13, 2026

Hi there, We're sorry to hear about the confusion. A shipment can sometimes show as "on hold" while your provider is reviewing your refill, your pharmacy is preparing your order, or due to circumstances like inclement weather that may affect shipping. Even if there isn't a task for you to complete, your order may still be moving through the process. We're reaching out directly for more information to ensure this has been resolved.

Response from RoJul 13, 2026

Hi there, Thank you for the feedback. We strive to provide comprehensive, ongoing care through Ro Body, including access to licensed providers, regular check-ins, nurse coaching, prescription management, and unlimited messaging with your care team. If there is anything we can do to assist you further, please reach out to [email protected].

Response from RoJul 20, 2026

Hi, thank you for your feedback, and we're glad to hear you had a positive experience with our communication. We're sorry that our pricing was not what you expected. We strive to be transparent about our pricing, including that Ro Body membership and medication costs are separate, with details available at ro.co/weight-loss/pricing. We appreciate your feedback and will share it with our team as we continue working to improve.

Response from RoJul 10, 2026

Hi there, We truly apologize for any confusion regarding our billing structure. The Body membership begins with a $39 fee for your initial consultation. If approved for GLP-1 medication, you then pay a recurring membership fee of $149/month for the Body Program subscription. Medication costs are separate and will depend on if you use your personal insurance. We do also offer Prepay & Save options for both medication and the membership. We aim to offer transparent pricing, and this can all be found on our website here: ro.co/weight-loss/pricing Please reach out to [email protected] for any additional assistance.

Response from RoJul 10, 2026

Hi there, Thank you for your feedback, and we're glad to hear you found our team communicative. We're sorry that the pricing structure wasn't what you expected. We strive to be transparent about our pricing, including that Ro Body membership and medication costs are separate, with details available at ro.co/weight-loss/pricing. We appreciate your feedback and will share it with our team as we continue working to improve the member experience.

Response from RoJul 10, 2026

Hi there, We truly apologize for any confusion regarding our billing structure. The Body membership begins with a $39 fee for your initial consultation. If approved for GLP-1 medication, you then pay a recurring membership fee of $149/month for the Body Program subscription. Medication costs are separate and will depend on if you use your personal insurance. We do also offer Prepay & Save options for both medication and the membership. We aim to offer transparent pricing, and this can all be found on our website here: ro.co/weight-loss/pricing Please reach out to [email protected] for any additional assistance.

Response from RoJul 10, 2026

Hi there, Thank you for reaching out, and sharing your experience. Everyone responds to GLP-1 medications differently. If you're not noticing the effects you expected, we'd recommend checking in with your Ro provider—they can review your progress, discuss your symptoms, and determine whether any changes to your treatment plan are appropriate. We’ll also be reaching out directly for more information so we can look into your concerns.

Response from RoJul 10, 2026

Hi there, We're sorry to hear about your experience. We'd be happy to review your account and the timing of your prescription to better understand what happened. Please reach out to our Care Team at [email protected] using the email associated with your Ro account so we can investigate further.