Ro is a healthcare company helping patients achieve their health goals in the most effective and convenient way possible. We do this by vertically integrating the most important parts of care delivery — the doctor’s office, labs and pharmacy — to deliver patients best-in-class treatment from anywhere.
Ro (ro.co) has 7,254 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
Also known as
ro.co
Website
ro.co
Category
Pharmacy & Medicine
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 21% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I have been on the daily regimen for five days now, and I have not experienced any positive results. Perhaps Tadalafil is not the correct medication for me.
Response from RoSep 26, 2024
Hi there! Please message your provider so that they can help. You can do so at https://ro.co/my/messages/ or by sending an email to [email protected].
JA
Jay A.
Ro's body program including GLP-1…
Ro's body program including GLP-1 medication is not only the most expensive you can find amongst online providers, it is also the most useless in terms of customer support. Be aware, you will be required to enter into an automatic recurring monthly charge for their medication and a totally worthless "Body" program. You have to navigate two separate areas of their website to cancel made to be difficult and confusing.
CV
clay V.
Attempted to use ro.co for weight loss…
Attempted to use ro.co for weight loss services. After multiple attempts to log with health and insurance information I NEVER could. I emailed back an forth with several support people and never got it straight. Finally they just by pasted it, then they couldn't or wouldn't offer the direct mail service from Lilly, but are still charging me the $99 as if the did something. I DO NOT RECOMMEND THIS COMPANY. There are other companies that are much more organised and are willing to work with their costumers!
RH
Rog H.
This company is pure unethical chaos
So you start off speaking with one person to suddenly having 12 or more different people talking to you in a chat. For people like me who have trouble seeing well enough to type, you can click the wrong thing in a questionnaire. They won’t let you correct anything! This company is chaos, asking you the same questions over and over, misunderstanding what you are saying, and when you attempt to correct them, they don’t read, don’t care and don’t follow up with a telephone call like normal people. If you’re handicapped at all, they won’t accommodate you or I wouldn’t be here. It’s offensive. They will terminate your prescription without listening to you and end everything with inappropriate communication. I’ve never dealt with company ever that behaved like this company does. My state requires telephone calls and Ro ignores this requirement. They put you on a prescription and then suddenly off of, painfully, because they don’t listen, they’re too busy talking over you to listen. It’s pure unethical behavior, unprofessional, violating and disrespectful. I’m in the process of introducing legislation to potentially ban them and unethical “healthcare” companies like them from my State. Online healthcare companies like them should submit to the state authorities to explain their patient handling procedures. Having 12 or more different people you don’t know talking to you is chaos. They’re not pro-social, they’re a train wreck. There are lots of decent companies to choose from out there, do yourself a favor and steer away from Ro.
Response from RoSep 26, 2024
Hi there- I'm so sorry to hear this was your experience with us. I'm reaching out to get more information from you so we can look into what happened here.
AF
Andrew F.
Stay away from them!
I screened for Ozempic for weight loss and was approved only to discover that they charge a monthly fee of $147 in addition to the medication that may or may not be approved by insurance. When I discovered this, I canceled and asked for a refund. They canceled but kept $99 for the first month's membership... all for less than one hour of association with them. Stay away!
AK
art K.
The Sparks pill arrived looking like powdered donuts
The Sparks pill arrived looking like they are old and melted almost. Took one for a big night and nothing. It was quite embarrassing. They also taste horrible and took a half hour to melt. And their advertising is very misleading. I thought I was getting 3 months of $12 for the $144 but it was only one month.
I do not see a way to respond aside from this edit?
You tell me how to make it right. Do you have pills that would k? These are useless and horrible to digest. I see I am not alone in my issues.
No response from these phonies after they asked for a response. What a joke, as is UnTrustPilot for protecting them.
Response from RoSep 12, 2024
Hey there- i'm so sorry to hear this was your experience with us. I'm reaching out to get more information from you to see how we can make this right!
LM
Loren M.
Every ED med I purchase from RO has…
Every ED med I purchase from RO has been a terrible experience. I took one 100 milagram pill and nothing happened. I took a 50 milligram from my personal doctor and I was hard for 24 hours. Buying my ED meds from a verified doctor has worked beyond my expectations. Don’t know what’s in Ro meds but it doesn’t work as advertised, plus I hate you cannot calculate costs on their website, no thanks RO to many better options available
Response from RoSep 12, 2024
Hey there- I'm sorry to hear the medication hasn't been working as expected for you. I'm reaching out to get more information from you so we can see what we can do to help!
JJ
James J.
I have not actually tried Ro
I have not actually tried Ro. I did, however, try ordering from them.,. But I am very skeptical of a product where the sellers won't allow you to simply buy a few dose, (at full price I add,) but instead takes you through this whole process of q&a, signing up, giving out your address, phone number and email, only to try forcing you into a continuous automatic order... When you dont even know if the stuff works. Either they can just sell me 4 doses, or they can just keep it.