Anthony B.
Not impressed with product
Not impressed with product. Asked to stop order. Instead received 3 more. Wtf
Response from RoNov 12, 2024
Hi there- I'm reaching out to get more information from you so we can help!

Ro is a healthcare company helping patients achieve their health goals in the most effective and convenient way possible. We do this by vertically integrating the most important parts of care delivery — the doctor’s office, labs and pharmacy — to deliver patients best-in-class treatment from anywhere.
Ro (ro.co) has 7,254 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Anthony B.
Not impressed with product. Asked to stop order. Instead received 3 more. Wtf
Response from RoNov 12, 2024
Hi there- I'm reaching out to get more information from you so we can help!
Anita T.
I signed up for delivery every 3 months. Then after only 1 month they sent me another shipment, the website NEVER sent any notification prior to shipping...they just sent a notification AFTER payment has been made. 1. Not sure why they sent me a shipment only 1 month after the last delivery 2. NOBODY responded to questions. NO chat window, and message is promised to be replied within 1-2 days, while I sent them message to cancel the order, of course I got another email with notification the item has been sent. Be careful with this provider! make sure you know what you signed up for!
Response from RoNov 12, 2024
Hi there- I'm sorry to hear this was your experience with us. I am reaching out to get more information from you so that we can look into this.
Mrs Jennifer W.
Pricing is misleading, I went on for compounded semigultide. It says $99 per month but then there is also a $149 monthly fee in addition to medication which then went up to 200. So $350 per month. I will say medication was easy to get. I think if they have your money they will prescribe to you. The care is like a chop shop. I almost never spoke to same provider, the site was confusing about when to check in when you did the shot and when to update your prescription. I was actually kicked off by a doctor because I hadn't had a bowel movement instead of providing care, they cancelled my prescription to cover themselves.
Response from RoNov 12, 2024
Hi there- I'm sorry to hear this was your experience with us. I am reaching out to get more information from you so that we can look into this.
Ann
Make sure you research before you get on their site. I found it misleading. It much more expensive then they tell you. It wasn't until I paid the $99. dollars that I found out the true costs. Also, they didn't have the name brand weight loss drugs and would offer the compounded drugs. Which are not approved. Now I have to try to get the $99 back. It was a waste of time.
Kristi H.
I was just trying to get questions answered. They charged me the $99 and no refund. I find that to be horrible customer service. They didn't do anything. LITERALLY answered 3 questions and was charged $99.
Response from RoNov 12, 2024
Hi there- please reach out [email protected] to request a refund.
Rodrigo T.
After payment, they notified me that they were sending the medicine, but it never arrived. I tried to get in touch and they gave me very poor service. I do not recommend it to anyone.
Michael N.
Customer service is terrible. Orders get lost all the time. Trying to get anyone to respond is terrible. I finally gave up and cancelled it
Jose Carlos R.
Very nice but useless customer service! Three weeks trying to solve an issue with my re-fill order and still waiting for a solution.
Response from RoOct 24, 2024
Hi there- I'm sorry to hear you're not getting the answers you need. I'm reaching out to get more information from you to see what's going on.