RoReviews of ro.co

Response from RoAug 6, 2026

Hi there, Thank you for sharing your feedback. We understand that affordability is an important consideration. The Ro Body membership includes ongoing access to licensed providers, prescription management, regular check-ins, secure messaging with your care team, and optional 1:1 nurse coaching throughout treatment. Members can also lower the monthly membership cost by choosing a prepaid plan, with rates as low as $74/month. We appreciate your feedback and will share it with our team as we continue working to improve the experience.

Response from RoAug 6, 2026

Hi there, Thank you for sharing your feedback. We're sorry to hear about your experience. We understand that affordability is an important consideration. Medication pricing can vary by dose, but members are not required to increase their dose if they're seeing good results on their current one, as treatment is personalized based on their progress and provider guidance. The Ro Body membership is billed separately and includes ongoing access to licensed providers, prescription management, regular check-ins, secure messaging with your care team, and optional 1:1 nurse coaching. Please contact our Care Team through secure messaging in your Ro account or by emailing [email protected], and we'll be happy to investigate and assist you.

Response from RoAug 6, 2026

Hi there, Thank you for sharing your feedback. We're sorry to hear that your treatment hasn't produced the results you were hoping for. Weight loss response can vary from person to person, and we'd like the opportunity to review your progress and treatment plan. Please contact our Care Team through secure messaging in your Ro account or by emailing [email protected], and we'll be happy to investigate and assist you.

Response from RoAug 5, 2026

Hi there, Thank you for sharing your feedback. We're sorry to hear about your experience. The $39 fee covers your initial online medical consultation with a licensed provider. If approved for treatment, the Ro Body membership and medication are billed separately. We'd like the opportunity to review the charges on your account, and we'll be reaching out to you directly to see how we can help.

Response from RoAug 5, 2026

Hi there, Thank you for sharing your feedback. We're glad to hear you found the enrollment process easy, but we're sorry to hear the confusion around the pricing structure. The $39 fee is for your initial online medical consultation with a licensed provider. If approved for treatment, the Ro Body membership and medication are billed separately, and medication pricing varies based on the prescribed treatment and dose, and if you are using insurance. We strive to be transparent about our pricing, with full details available at ro.co/weight-loss/pricing. We appreciate your feedback and will share it with our team as we continue working to improve the experience.

Response from RoAug 4, 2026

Hi there, Thank you for sharing your feedback. We're sorry to hear that your treatment hasn't given you the results you were hoping for. Because everyone responds differently, we'd like the opportunity to review your progress and treatment plan. We'll be reaching out to you directly to learn more and see how we can help.

Response from RoAug 4, 2026

Hi there, We truly apologize for any confusion regarding our billing structure. The Body membership begins with a $39 fee for your initial consultation. If approved for GLP-1 medication, you then pay a recurring membership fee of $149/month for the Body Program subscription. Medication costs are separate and will depend on if you use your personal insurance. We do also offer Prepay & Save options for both medication and the membership. We aim to offer transparent pricing, and this can all be found on our website here: ro.co/weight-loss/pricing Please reach out to [email protected] for any additional assistance.

Response from RoAug 4, 2026

Hi there, Thank you for sharing your feedback and we're sorry to hear about your experience. The $39 fee is for your initial online medical consultation. If approved for treatment, the Ro Body membership and medication are billed separately. We strive to be transparent about our pricing, and full details are available at ro.co/weight-loss/pricing. If you'd like us to review the charges on your account, please contact our Care Team through secure messaging in your Ro account or by emailing [email protected].