Jon T.
Double charged for half the order
I ordered a 120 count. I received only 60 count of meds. I was charged over 545.00 for the order and I can’t get any response from ro co. My advice is to let this crooked company fold

Ro is a healthcare company helping patients achieve their health goals in the most effective and convenient way possible. We do this by vertically integrating the most important parts of care delivery — the doctor’s office, labs and pharmacy — to deliver patients best-in-class treatment from anywhere.
Ro (ro.co) has 7,254 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Jon T.
I ordered a 120 count. I received only 60 count of meds. I was charged over 545.00 for the order and I can’t get any response from ro co. My advice is to let this crooked company fold
Edward S.
my package was left outside my building.When I got home to retrieve it,it was stolen. instead of entering and leaving my package in front of my door. So I am without my package that I paid for. now know package and out of the cost that I paid.
Response from RoJan 24, 2025
Hi there- we'd be happy to send a replacement package. I'm requesting more info from you to help.
Ricco
DECEPTIVE DO NOT TRUST ❌ I signed up for the membership and it says $45 for the first month then $145 monthly thereafter. Then when your “approved” you are asked to select one of 3 options that amount to $200+, $500+ or use your own insurance. This was not disclosed at all and you would have to pay the initial cost in order to find even get to the point where your presented with these options. Then the receipt they send you says “non refundable”. Which means that if you decide to cancel right then and there, they would have profited simply by you filling out some questionnaires and telling you “yeah we can charge you more money”. This is WRONG and CRIMINAL.
Response from RoJan 24, 2025
Hi there- medication is not included in the cost of membership. Your membership included provider consultation, insurance support, a blood test (if necessary), coaching, support, and unlimited messaging. If you'd like to request a refund, contact [email protected].
TERRI
They are totally misleading according to what I saw I was 45 dollars the appointment in medication no you pay the $45 and then you pay over $1,000 for medication and they already take your money until you find this out so watch what you're doing with these people
Response from RoJan 24, 2025
Hi there- medication is not included in the cost of membership. Your membership included provider consultation, insurance support, a blood test (if necessary), coaching, support, and unlimited messaging.
R S.
I used this company for three years for hair products ( finasteride and minoxidil ). A few months ago I decided to use their skincare line. The first order went through fine. When I received my first skincare refill, the enriching cream was no in the box and they sent me an empty bottle of the trentinoin skin treatment. They have no customer support phone number . You can only message them and they refuse to respond. This is a crooked company. I've already been charged for these items. Now I have to dispute these charges with my bank and file a report with the FTC. Just a straight criminal company.
Response from RoJan 24, 2025
Hi there- I'm sorry this was your experience with us. This is not what we want to her from our members. I'm reaching out to get more information from you.
Todd
Horrible and deceptive practices. Read the fine print for sure. What is billed as $149 a month ends up being well over $300. Their customer service group passes you from one person to another, making it impossible to get any real help or answers.
Kristin T.
In my second month. I have paid over 500 for my medication, which you can’t use your HSA, and I am missing my first injection because it hasn’t been sent. I have paid and have my receipt. I have emailed over and over with no response. I am going to have to dispute the charge as there is no way to get in touch with Ro
Response from RoJan 24, 2025
Hi there- I'm reaching out to get more information from you to look into this.
Will D.
Their pricing structure is opaque. You will be charged whether you order from them or not. Avoid using Ro.
Response from RoJan 24, 2025
Hey there- thank you for the feedback on our pricing structure. I will pass this along to our team.