RoReviews of ro.co

Response from RoAug 5, 2026

Hi there, Thank you for sharing your feedback. We're sorry to hear about your experience. The $39 fee covers your initial online medical consultation with a licensed provider. If approved for treatment, the Ro Body membership and medication are billed separately, and insurance coverage is determined after your provider submits the prescription and any required prior authorization. We'd like the opportunity to review your account and the charges you referenced, and we'll be reaching out to you directly to see how we can help.

Response from RoAug 6, 2026

Hi there, Thank you for sharing your feedback. We're sorry to hear about your experience. We'd like the opportunity to review your insurance submission and medication order. Prior authorizations can take 1–2 weeks, depending on your insurance plan. The Ro Body membership and medication are billed separately, and if your insurance approves coverage, medication copays are typically under $100/month, depending on your plan. Please contact our Care Team through secure messaging in your Ro account or by emailing [email protected], and we'll be happy to assist you.

Response from RoAug 6, 2026

Hi there, Thank you for sharing your feedback. We're sorry to hear about your experience. Medication pricing varies by treatment and dose, so costs may increase at higher doses. However, members are not required to increase their dose if they're seeing good results on their current one—the treatment plan is personalized based on your progress and your provider's guidance. We strive to be transparent about our pricing, with full details available at ro.co/weight-loss/pricing Please contact our Care Team through secure messaging in your Ro account or by emailing [email protected], and we'll be happy to investigate and assist you.

Response from RoAug 6, 2026

Hi there, Thank you for sharing your feedback. We're sorry to hear about your experience. We'd like the opportunity to review your account, and we'll be reaching out to you directly to better understand what occurred and see how we can help.

Response from RoAug 6, 2026

Hi there, Thank you for sharing your feedback. We're sorry to hear about your experience, and understand your concerns. We'd like the opportunity to help troubleshoot and make sure you're comfortable using your medication. We'll be reaching out to you directly to see how we can help.

Response from RoAug 6, 2026

Hi there, Thank you for sharing your feedback. We're glad to hear the medication worked well for you, though we're sorry to hear about your experience with our pricing. The Ro Body membership and medication are billed separately, and we strive to be transparent about our pricing, with full details available at ro.co/weight-loss/pricing before purchase. The membership includes ongoing access to licensed providers, prescription management, regular check-ins, secure messaging with your care team, and optional 1:1 nurse coaching throughout treatment. We'll be reaching out to you directly to review your concerns and see how we can help.

Response from RoAug 6, 2026

Hi there, Thank you for sharing your feedback. We're sorry to hear about your experience. The initial consultation includes a review of your medical history and questionnaire by a licensed provider, who determines whether treatment is appropriate and addresses any clinical concerns before prescribing medication. The $39 fee covers this online medical consultation. We'd like the opportunity to review your experience further, and we'll be reaching out to you directly to see how we can help.

Response from RoAug 6, 2026

Hi there, We truly apologize for any confusion regarding our billing structure. The Body membership begins with a $39 fee for your initial consultation. If approved for GLP-1 medication, you then pay a recurring membership fee of $149/month for the Body Program subscription. Medication costs are separate and will depend on if you use your personal insurance. We do also offer Prepay & Save options for both medication and the membership. We aim to offer transparent pricing, and this can all be found on our website here: ro.co/weight-loss/pricing Please reach out to [email protected] for any additional assistance if there is anything we can do to help.