RoReviews of ro.co

I went through the process paid the required monthly membership fee. Online telemedicine process resulted in 3 options. Option selected for a specific weight loss product for a specific price with shipping to house. After ordering the telemedicine provider informed me that she prescribed the same medicine in a pen injector instead of the vials I ordered at twice the cost I ordered and provided payment method for. Also not shipped to my house. The option for the pen format for the medication Zepound is not even listed in the checkout options for the customer, it's not given with a price, it's not shipped to your house, and it's a potential waiting list to get because it's scarce. So you check out by selecting a much cheaper more available medication that's shipped to your house overnight and then submit your payment method, then you get a message from the provider telling you they prescribed the same medication for twice the cost to an unspecified pharmacy. The more expensive pen was not even listed at checkout. Nearly impossible to reach a human being and you have to wait 3 days to get a message back from anyone at the company. Definitely feel false advertising at checkout options and total lack of timely customer support.

Was convinced that I was only being charged 45 for my first month and then 140 each month afterwards and I thought that was for the medicine itself but that’s actually for just using the app $140 to use the app and talk to somebody over the app I feel like I was scammed and I’m deleting this ASAP. I never even picked up my medicine from the pharmacy because that was gonna be an additional $160

Never got my medication yet they charged me 2 months and wouldn’t refund the second month even tho I still had no medication. Disgusting company.

This is scam they offer you the lowest dosis Semaglutide but they hide from you that there is a membership monthly fee. So any price they offer you will have to pay $145 for the membership. They will charge you for the medicine one day and the next day for the membership .Thank good i saw it before they ship and was able to cancell the 2 charges but if you do not see it they will ship and will not accept returns

Was told that I would have to restart my dose at 2.5mg because I started with another company. I was on 7.5mg of Tirzepatide. Dr. Samyuktha Devabhaktuni stated that I would need to start over at 2.5 due to different formularies in the compounded mediations. I have never heard of this in my life. I’ve worked with chemists and pharmacists and both have confirmed that the “fillers” used in medications are not the active ingredients and you do not need to be titrated to higher doses again. The medications we pick up from other companies are all manufactured by different companies. They all have different inactive ingredients. Patients are never tritiated to current doses every time the same medication is dispensed from a different pharmacy and therefore manufacturing company. When we go to a different pharmacy to pick up medications, we are not told that we would have to be started at the base dose and be titrated up again because of the manufacturing company of the drug. I reached out to support and the supervisor Jordan would not issue me a refund. So I paid $99 to be told that I would need to start at 2.5mg again. I wouldn’t liked the opinion of another doctor. I do not know whether this company does this to take in more money from patients or lack of pharmacological knowledge on the part of the MD. I immediately signed up with another more reputable company and they asked for a copy of the prescription which was verified and I was dispensed 7.5mg of Tirzepatide with no break in continuing my treatment. I’ve used two companies after that as well who verified my prescription and have given me the current dose of medication I am on. DO NOT USE THIS COMPANY. They are ill advised and the lack of knowledge and spread of misinformation is apparently supported by this company. It seems like they’re in it for monetary purposes unfortunately.

I inquired about getting set up with the weight loss injections through RO health. A phone consult was scheduled for 10:00 am the next day. The next morning, the consult was changed to 8:45 with little notification. Well I sat by the phone and never received a call. I went online st 8:50 and was told that I did not respond to the meeting so it was cancelled. I was unhappy that they changed my meeting with less than two hours notice, and that I missed the phone call with a ‘provider’ when I was sitting here phone in hand. Plus they charged me $45 dollars for the privilege! Very unhappy, and will tell everyone I know that the company treated me poorly, and charged me anyways. Do NOT expect customer service from this outfit.

They were unable to deliver my meds in a timely manner. They said it was returned and not able to be delivered, and it was not even due to be delivered until tomorrow, which would be Friday the seventh and they build me twice for weight loss medicine.

Billed me when it wasn't time, then canceled the order and refunded me then billed me again before the refund hit my bank. I left another company for the same thing. Then they do not respond in a timely manner. How is that even legal.