RoReviews of ro.co

Response from RoAug 17, 2026

Hi there, Thank you for sharing your feedback. We're sorry the insurance and payment process felt unclear. Our dedicated insurance team works with your plan to verify benefits and submit a prior authorization when required, which can take time depending on your insurer. Cash-pay medication is a separate option and isn't required while pursuing insurance coverage. We'll be reaching out directly to better understand what happened and see how we can help.

Response from RoAug 17, 2026

Hi there, Thank you for sharing your feedback. We're sorry for the confusion around the pricing. To help clarify, your medical evaluation is reviewed by a licensed provider, and the Ro Body membership and medication are billed separately. The $39 introductory fee covers your initial consultation, while medication costs depend on the treatment prescribed. We understand your concerns about the charges and cancellation and will be reaching out directly to review your experience and see how we can help.

Response from RoAug 5, 2026

Hi there, Thank you for sharing your feedback. We'd be happy to review your account and confirm whether more than one prescription was processed. We'll be reaching out to you directly to help ensure you receive the correct treatment option.

Response from RoAug 5, 2026

Hi there, Thank you for taking the time to share your feedback. We're glad to hear you had a positive experience with the service overall, though we're sorry the pricing and membership options were frustrating. We offer prepaid membership plans that can lower the monthly membership cost to as little as $74/month. To switch to a prepaid plan, go to Membership & Subscriptions in your Ro account, where you can view your membership details, make changes to your membership, and manage your medication subscription. We'll also share your feedback with our team as we continue working to make these options easier to find and understand, and we'll be reaching out to you directly to see how we can help.

Response from RoAug 5, 2026

Hi there, Thank you for sharing your feedback. We're sorry to hear this happened- Medication recommendations are based on your medical history, clinical needs, availability, and your provider's medical judgment. We'd like the opportunity to review your account to investigate this further, and we'll be reaching out to you directly to see how we can help.

Response from RoAug 5, 2026

Hi there, Thank you for sharing your feedback. We're sorry to hear about your experience. The enrollment process includes a review by a licensed provider before any prescription is issued, and we'd like the opportunity to review the concerns you raised regarding your order and communication. Our Care Team can be reached through secure messaging in your Ro account or by emailing [email protected]. We'll also be reaching out to you directly to see how we can help.

Response from RoAug 5, 2026

Hi there, We're sorry to hear about the unexpected charges and understand how concerning that can be. We'd like to review your account and determine what happened, we're reaching out to you directly to investigate further.

Response from RoAug 5, 2026

Hi there, We're sorry to hear about your experience and understand your frustration. We strive to be transparent about membership and medication pricing on our website: ro.co/weight-loss/pricing We'd like the opportunity to review your account and your concerns, please reach out to our Care team at ro.co/contact with the email address associated with your account, and we'll be happy to take a closer look.