RoRo is a healthcare company helping patients achieve their health goals in the most effective and convenient way possible. We do this by vertically integrating the most important parts of care delivery — the doctor’s office, labs and pharmacy — to deliver patients best-in-class treatment from anywhere.
Ro (ro.co) has 7,254 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Stephen B.
Some of the worst patient care I've ever experienced. They charge you to have standing care, but respond "within a week" and when they do it's one message at a time. I reached out multiple times for support but never received any so finally canceled.
Response from RoMay 29, 2025
Hi there- I'm sorry to hear that it's been a frustrating experience. I'm reaching out to get more information from you to see how we can help!
David S.
This is close to a scam operation. You are charged a monthly fee for "management" in addition to the charges for medication. Absolutely no service is provided except sending medication. A claim about reviewing tests is false. No testing is performed. Do not use this company
Response from RoMay 29, 2025
Hi there- Your Body Program fees include a metabolic lab test (if requested by your provider), personalized weight loss plan, health coaching via video chats and messaging, and insurance coverage support for medication. The cost of GLP-1 medication is separate and not included in the Body Program fees. You can visit ro.co/weight-loss to learn more about our pricing and what is included in the program.
Mike L.
dosage extremely low, time frame deceptive; do not buy into slick ads
Response from RoMay 29, 2025
Hi there- I'm sorry to hear you're not happy with your treatment. Please reach out to your Ro-affiliated provider to discuss any changes to dosage or alternative medication options. You can message your provider via at https://ro.co/my/messages/.
Travis S.
My second order was supposed to be delivered on May 12th. It's Friday May the 16th and have still yet to receive my order. I work in a 3PL environment, this is associated with using a second-rate shipping service.
Response from RoMay 29, 2025
Hi there- I'm sorry to hear that you did not receive your order on time. I'm reaching out to get more info from you to make sure that your order has arrived.
Emilee C.
I started Ro.co in December they charge $145. A month + the price for the medication. I was charged the $145 at the end of April and I could never order my medication. I tried to contact them for 3 weeks and just got the run around, I asked them for a phone number I could call, or for them to call me back. I never received a phone call or a phone number I could call to be able to order my medication This company doesn’t have very good customer service. They have not even tried to take care of my problem. I have to put in a credit card dispute and cancel my subscription for this company.
Response from RoMay 29, 2025
Hi there- I'm sorry to hear this was your experience with us. I'm reaching out to get more information from you to see how we can help!
Stephen L.
Poor communication…hidden costs…not worth it at all! Go see your personal doc…get a script and use a manufacturer coupon if your insurance won’t cover and it’s the same price.
Duncan M.
They lure you in with promises of some specific types of medication you are looking for, make you pay a membership fee first (which is the first red flag), then present you with different options than they recommended. It's ethically dubious at best, I strongly recommend avoiding and going elsewhere for treatments that do not implement these kinds of practices.
Melissa L.
Not only are they very expensive and we're not clear about the 350 dollar a month expense, but they shut me off completely when I told them I had a little itch on my arm. No explanation, just cut me off.
