RoReviews of ro.co

Impossible to contact support online. Never received results from at home test.

I'd have given Ro a 5 star review until my most recent interaction. I've been receiving GLP-1 meds for over a year. All was good. The last delivery was delayed for some reason - and arrived as hot as the day - well over 90 degrees. I reached out to learn if the meds they shipped, on ice and with instructions to keep refrigerated at all times could be replaced. I was told, in writing, go ahead and use them. It's ok, As long as I refrigerated them on arrival. At this point I'm beyond concerned. Has Ro ever handled meds with the care they need? Has Ro been overheating/adulterating/poorly handling meds this whole time? Has Ro been sending me meds that sat out in the sun for hours/days/weeks and simply put them on ice to fool me? Ro won't answer any of my questions so I'm answering for them. Ro is selling adulterated, deadly meds. Be Ware, Be Afraid and Be Informed.

Website is horrible. Cannot select the preferred treatment as the site then tells me I cannot select it but provides no other option. That, and the $145 a month for nothing is really annoying. Way too expensive and crap service. Avoid like the plague.

They charged me an additional month less than 30 days after I started my subscription then refused to refund my money when I canceled that same day. Awful customer service! Update: after they replied to my review to “fix the issue” they never fixed the issue. Shocker!

Ro is a scam disguised as telehealth. They charged me $45 just to "consult" with a so-called physician which ended up being a generic intake form, not an actual appointment. Then, without clear consent, they tacked on a $145 "membership" plan I never signed up for. When I reached out to support to cancel and request a refund, they just canceled the plan and smugly told me "all sales are final." No refund, no accountability. This isn’t my first time using online health services. I’ve used platforms like Hims, Eden, and others before and never had issues like this. Every other service made their pricing clear and handled support with some level of integrity. Ro’s shady billing practices and refusal to issue a refund make it feel like a bait-and-switch operation. Avoid Ro at all costs. You’ll get hit with surprise charges, and their support team is trained to say “no” instead of helping.

They charge you to run your insurance which surprise, surprise, never covers it. Then they charge you 145 bucks a month to send you some injection- literally I’ve been taking whatever it is for three months and have not even lost half a pound. When I reached out to my “personal consultation” that I pay an extra fee for, all I get is a chat bot telling me that it takes time to see results. Done!✅

They have manipulative advertising!!!! They say this For $45 a month (the first month) the Ro Body membership helps you lose weight by pairing prescription medication with coaching and care—and tailoring it to your weight loss goals. This is SO FALSE! Yes, the $45 is a first month, $100 off deal. BUT, this does not include the lab test for $50 (they still bill you the $45) and then all of a sudden you are "approved" and you medical consultant (who they say you will meet with) just sends you a link to "pick you medication." This is a SEPARATE FEE!!! Lowest is $199 a month and will be separate from you $149 membership/consultation fee. Oh, but they will TRY to get it approved by your insurance. Now that is funny. They won't even have a conversation with you! Don't use thIs. RIP OFF!

I am so mad at myself for wasting the time and money on this company. I really wanted some personalized advice and help navigating doses and insurance coverage and they were so chaotic, with someone different replying every time. One time I randomly got pages and pages of template weight loss advice that any person who has ever spent one moment on the internet has already seen a million times. I truly thought it was an AI bot but apparently it was a nurse. Yikes!!! The one thing they did manage to accomplish was they got pre-authorization from my insurance for Zepbound pens, and then proceeded to send the rx to Walgreens while I was out of the country, who filled it, and then canceled it, all while I was still traveling. Please save your money and frustration and avoid this company.