RoReviews of ro.co

Good product, Ro Sparks, but the customer service, the game they play telling you that you need to "renew" your prescription but that's used to put you back into an auto renewal mode, and sell you a refill you don't need, is unacceptable. If you're willing to play their game, and get stung by unnecessary refills, this is the perfect company for you. Edit: update as it relates to Ro.co's response..they totally missed the point, as they did when I experienced this issue, and instead of following their "suggestions", I simply had them delete me as a patient/customer, and took my business elsewhere.

RO online prescribing doctors completely unresponsive after setting up account and taking my money. Switched from max dose of wegovy, which was working, to zepbound for lower costs and promised results. In 4 months in I've paid over $2k and gained 5 pounds. They would not entertain skipping low (micro for me) doses. Continue to refuse or even discuss increasing my doses. Zero response from customer service. Zero access to prescribing doctor to discuss. Big ripoff.

SCAM!!! Beware of this company and the provider Markeita Johnson NP! They will order the medication you need for the fist couple of refills but this provider refuses to increase the dosage as recommended by the Manufacturer Eli Lilly. The reson she is doing this is to slow down your weight loss so now you will have to continue paying $145 for additional months. This is like a bait and switch....get you off to a good start and then try to have you hooked and slow down your weight loss for many months so they can collect the monthly fee!

My prescription was supposedly sent to my pharmacy but the pharmacy never got it. I reached out to ro the only way you can which is through their system that tells you it will be up to 3 days before they respond. I am 4 days in, still no response. They have no customer service but expect you to pay 145 a month to them on top of the price of the meds. I promptly cancelled and will go elsewhere. Ridiculous business model.

This company is a fraud. They give you a low price, have you fill out all of your information then charge your credit card to find out the price is 2 to 6 times higher than advertised. I let them know I wasn't interested and promptly canceled my account. They still charged my card. They should be investigated.

Make sure that you don't tell them the truth. And that you hide things from them about your teenage past, because apparently, if you have any disorder when you are younger and a teenager, they hold it against you and discriminate. Even though you have a medical issue now

Was billed on July 3 2025 . Order sent July 8 . Everyday they update delivery day saying coming tomorrow .they offer tracking but the tracking number from ups comes back as saying the service they used is not day specific . Can’t get anybody at company to answer anything . Have not had this problem in the past with them . However really no answers , not even a slightly i care!

I used them for 2 months. You can never talk to a representative. They do not read the messages you send them and they take a long time(3 days) to respond to any messages. That is not chatting 24/7 as their site advertising states. I expect more from a company that charges $145 a month just to be part of their program. That is on top of any medication you may need.