RoReviews of ro.co

There is no support with this service. I cannot stress how bad of a choice it is to use them for telehealth. I started a treatment program with them and when my medication needed to be refilled with a higher dose, they never sent the prescription to my pharmacy. I spent all day asking for support and there is never any response. There is no phone number to call if you have any emergency. They do not have any urgency to provide help to you. The only thing they're very good at is billing you $145 a month to not get any semblance of care from them. This is not a good service, I would not recommend them and strongly encourage anyone considering Ro.co to find an alternate provider. Their negligence has ruined my treatment plan and they will not do anything to make right their inaction. Update - Ro.co replies asking how they can help. I spent 3 days trying to get this corrected and not once did anyone from ro.co reach out to any of my requests for support. I had to pay $99 out of pocket for a telehealth appointment through my insurance provider to speak with a doctor not affiliated with ro.co, explain the situation, and get their permission to fill the prescription on their own. I got this filled completely absent of any assistance from the service. If you want to make this right, refund the $99 I had to pay and refund my most recent monthly fee. Until then this is a 1 star review.

Dishonest with the 49.99 introductory rate. Misleading sales pitch.

The first month is NOT $45, the initial screening is. You then ALSO have to pay the $145 then ALSO have to pay for the medication. But the advertisment of the first month being $45 is false and misleading

The prescription was never delivered although customer service claims it will be delivered that day. They did refund me for one item they claim will be delivered yesterday, but that never happened. Another item was left out in the heat and the “keep refrigerated” label was covered with an address label. They won’t refund this one since the item was delivered. Don’t order from Ro or Roman as they call themselves, it’s a waste of money ($160). Go to your Dr. At least the pharmacies will fill their prescription within the hour. This company has awful customer service. Save your money!

I paid Ro $45 three times, and each time they initiated the process but never completed it. There was no follow-through, no medication delivered, and no meaningful effort to resolve the issue. Whenever I tried to request assistance or follow up, there was no support—no emails, no calls, no responses. After these frustrating experiences, I decided to give Ivim Health a try and the difference was remarkable. Their response time is prompt, communication is clear, and the medication arrives on schedule, exactly as promised. I feel genuinely supported from start to finish. Based on my experience, I strongly advise against using Ro and recommend going with Ivim Health instead they actually deliver on their commitments.

I ordered a package of 10 sildenafil to try out and before the month was out they already had shipped another 10 without me even asking for it. Not only that but the pills that I did try did absolutely nothing I could have been taking children's aspirin. Very difficult to get a hold of to make arrangements for refund or stop the orders from coming in. Had to get a new card!

Signed up took my $145 and they never sent my script called the pharmacy 12 days in a row and my script was never sent. Cancelled immediately. Was supposed to start zepound 2.5mg

Dr under prescribed the dosage.. Went to urologist prescribed different medication higher dosage and much cheaper. Then the automatic refill. Still had their meds. billed me $270.00 for meds tgat arent working. Cancelled everything. Go fo your dr. $18.00 for 30 tablets dr. wull get dosage. use Gorx