RoReviews of ro.co

Response from RoNov 7, 2025

Hi there! To clarify any confusion around costs, the Body Program begins with a $45 fee for your initial consultation. If approved for GLP-1 medication, you then pay a recurring membership fee of $145/month for the Body Program subscription. Medication costs are separate and will depend on if you use your personal insurance. We do aim to offer transparent pricing, and this can all be found on our website here: ro.co/weight-loss/pricing If the medication isn’t the right fit, you can discuss alternatives with a Ro-affiliated provider or cancel your membership.

Response from RoNov 7, 2025

Hi there. We’re sorry for the confusion and frustration this caused. We can certainly ensure the auto-refills are turned off. If you’re open to it, our clinical team can also review your experience and discuss other options that might be a better fit. We're sending you a request for more information to help straighten this out!

Response from RoNov 7, 2025

Hi there! We’re very sorry for the delay, we completely understand how frustrating this has been. Our team is reaching out so we can personally review your case and ensure you get a clear resolution as soon as possible.

Response from RoOct 24, 2025

Hi there, we're sorry to hear this happened! It sounds like the medication could have been on an active auto-refill. We'd love to help turn this off and ensure it does not happen again. We're sending you a request for more information!

Response from RoOct 24, 2025

Hi there. We recommend requesting a session with a nurse coach to discuss your progress and any adjustments you could make! It's included in the membership. You can do this through the provider chat: my.ro.co/chat

Response from RoOct 24, 2025

Hi there. We're sorry to hear about your experience. We're sending you a request for more information to ensure that this is sorted out for you.

Response from RoOct 24, 2025

Hi there. Thank you for sharing your feedback, while we're sorry for any frustration experienced. We do aim to offer transparent pricing and more information about the overall cost of the Body membership and the different medications that are offered can be found on our website here: ro.co/weight-loss/pricing/ — We're sending you a request for more information to see how we can make this right for you, if you're open to it.

Response from RoOct 24, 2025

Hi there. We’re very sorry to hear about your experience and understand how frustrating that must have been. We appreciate your feedback and are actively working to make communication with our team faster and more personal to ensure members feel fully supported throughout their care.