RoReviews of ro.co

Response from RoJan 9, 2026

Hi there. We understand the concern you’re raising and appreciate you sharing your feedback. GLP-1s on our platform are prescribed only after review by licensed healthcare providers and are intended for people who meet medical criteria. We take responsible prescribing seriously and focus on patient safety, evidence-based care, and appropriate use under clinical guidelines.

Response from RoJan 9, 2026

Hi there. We’re very sorry to hear about your experience and understand how frustrating this must have been. Insurance coverage and prior authorization decisions can vary based on plan details, timing, and the information required by the insurer. We never intentionally misrepresent coverage outcomes. We’d like the opportunity to review this further and clarify what occurred, as we take concerns about accuracy and transparency very seriously. We're sending you a request for more information.

Response from RoJan 9, 2026

Hi there. We’re sorry for the frustration this caused and understand how the pricing can feel unclear. The $45 enrollment fee covers your initial provider consultation and assistance with insurance, while the $145 monthly membership covers ongoing medical support and care management. Medication costs are separate and will depend on if you use your personal insurance. We do aim to offer transparent pricing and more information about the overall cost of the Body membership on our website here: ro.co/weight-loss/pricing/

Response from RoJan 9, 2026

Hi there. We’re sorry for the frustration this caused and understand how the pricing can feel unclear. The $45 enrollment fee covers your initial provider consultation and assistance with insurance, while the $145 monthly membership covers ongoing medical support and care management. Medication costs are separate and will depend on if you use your personal insurance. We do aim to offer transparent pricing and more information about the overall cost of the Body membership on our website here: ro.co/weight-loss/pricing/ - We'll reach out to see how we can further assist here!

Response from RoJan 9, 2026

Hi there. We’re sorry for the frustration this caused and understand how the pricing can feel unclear. The $45 enrollment fee covers your initial provider consultation and assistance with insurance, while the $145 monthly membership covers ongoing medical support and care management. We do aim to offer transparent pricing and more information about the overall cost of the Body membership on our website here: ro.co/weight-loss/pricing/

Response from RoDec 19, 2025

Hi there. We’re really sorry for how frustrating this experience has been. We should be able to help move your appointment to the next available provider, and we’re reaching out to you directly to get this sorted and make sure you’re supported, if you're open to it!

Response from RoDec 19, 2025

Hi there. We’re sorry to hear about your frustration and understand how this could feel confusing. The monthly fee covers ongoing access to licensed providers and care support, and medication vials are filled based on the prescribed dose for the month, not the number of injections. This can vary by dosing schedule. We appreciate your feedback and are happy to review your experience to help clarify what was prescribed and dispensed. We're reaching out for more information!

Response from RoDec 19, 2025

Hi there. We appreciate your interest in speaking with us over the phone. Due to a high volume of inquiries, we are currently managing communication primarily through messaging to ensure a timely and organized response to all our valued customers. You should be able to get in contact by logging into your Ro account, hover over to Support and scroll to the bottom. You should see your past history of messages with the provider and start a new conversation from there! Or, you can also try this link: my.ro.co/chat or send an email requesting a phone call appointment to [email protected].