RoReviews of ro.co

Response from RoFeb 24, 2026

Hi there, we’re sorry to hear about your experience. The $45 enrollment fee covers your initial provider consultation and assistance with insurance, while the $145 monthly membership covers ongoing medical support and care management. Medication costs are separate and will depend on if you use your personal insurance. If you are approved by your insurance, the price of the medication co-pay can be much lower than the cash-pay options. We do aim to offer transparent pricing and more information about the overall cost of the Body membership on our website here: ro.co/weight-loss/pricing/

Response from RoFeb 24, 2026

Hi there. Thank you for sharing this feedback, while we’re truly sorry for how frustrating and confusing this experience has been. We understand how upsetting billing discrepancies and conflicting information can feel while trying to make informed decisions about your care. We take concerns about pricing, communication, and refund timelines seriously and appreciate you bringing this forward so it can be reviewed and addressed appropriately. We're reaching out for more information to see how we can help!

Response from RoFeb 24, 2026

Hi. Thank you for reaching out, we’re really sorry to hear how frustrating this has been. We understand how concerning delays can feel, and we can ensure that we would never hold any medication for malicious intent. Several factors can play into delays, such as weather, clinical concerns, or pharmacy closure on the weekends. We appreciate you sharing this feedback and want to make sure your concerns are properly reviewed and addressed. We're reaching out for more information.

Response from RoFeb 24, 2026

Hi there. We’re sorry to hear about any confusion and frustration caused. The $45 enrollment fee and $145 monthly membership cover access to licensed providers, personalized support, and program resources, while medication costs are billed separately. We do aim to offer transparent pricing, and this can all be found on our website here: ro.co/weight-loss/pricing

Response from RoFeb 24, 2026

Hi, thank you for sharing your feedback and we’re sorry to hear about your experience. We understand how important clear pricing and trust are, and we appreciate you taking the time to share your concerns while we're growing our services and expanding into more areas of care for our members. We hope you'll reconsider us as partners in your healthcare journey, and until then, we're always here to help!

Response from RoFeb 24, 2026

Hi there. Thank you for reaching out again, we’re truly sorry for how frustrating this situation has been and to hear this hasn't been resolved yet. We reviewed your account, and it appears the charge was disputed with your bank, which blocks us from issuing a refund directly while the dispute is active. We would be more than happy to issue a refund as a one-time courtesy. We kindly request that you reach out to your financial institution to cancel the dispute first.  Once we receive confirmation that this has been canceled, we can proceed in assisting you with getting a refund. Please reach out to [email protected] for additional assistance here.

Response from RoFeb 24, 2026

Hi there, we're sorry to hear this was your experience and understand how this could be frustrating. You were likely charged for the enrollment fee, and the medication, which is separate and not included in the membership fee. We would appreciate the opportunity to investigate this further and see how we can help. We're sending a request for more information.

Response from RoFeb 12, 2026

Hi there, we’re sorry to hear about your experience. The $45 enrollment fee covers your initial provider consultation and assistance with insurance, while the $145 monthly membership covers ongoing medical support and care management. Medication costs are separate and will depend on if you use your personal insurance. We do aim to offer transparent pricing and more information about the overall cost of the Body membership on our website here: ro.co/weight-loss/pricing/