RiversideReviews of riverside.com

I have not used this service in well over a year because I have lost too many recordings due to the bugs in their software. However, I was rudely awaken to a charge to my CC recently in the amount of 395! Apparently, they have garnered old information and moved it into an auto renewal without my consent. Now they are refusing to refund the total amount! I have taken the issue up with my bank as well as the BBB. Buyer beware, they have gone to trying to scam people now.

we've given this tool so many chances only to be disappointed over and over again. problems with every single recording. audio out of sync, quality during calls makes it impossible to have a conversation, complete recordings lost. what a massive disappointment. to the point where i'm wondering how this company is actually able to survive. the software just plain does not work. and you can read proof of it everywhere on the web.

I found Riverside.fm while searching for the best recording / podcast tools to start recording videos and interviews as part of the content strategy. After taking a look at the website and their offer, I decided to give them a try. My first option was a free account with 2 hours of recorded tracks, Riverside logo on the videos and 720p quality of videos. I liked the fact that I could recreate a video for YouTube, TikTok, and Instagram just clicking on the right format. The logo wasn't an obstacle, as I understand that they need to promote themselves through free accounts, so it was ok. Two first videos went pretty well, in different formats, audio level was fine, the quality at the end wasn't bad, so I decided to purchase a Standard plan for 19 euros/month, to have the possibility to extract videos with higher resolution, better audio, and without the company's logo. I don't like the fact that Riverside doesn't accept PayPal payments, and requires a card. Then, their refund policy is 48 hours after purchasing, and here was one of my problems. On the morning of my purchase, I already had 2 interviews to recorder. Everything was done as usual, nothing alarmed me. The problem started from the recordings, indeed. Once finished, I saw that the audio from my side on the first video was bad, and there was no opportunity to clean it. Ok, I hid my tracks from the video and added my questions as images. And contacted the support. The audio on the second video from my side again was even worse (in the end I decided to re-record it once again, and it was a right decision). But: the first video started to give problems during extraction, several times it was shown as entire black screen with captions only. The first time, the support replied quickly. The guy told me that the problem was in hiding tracks (remember, I had to hid mine because of the low quality). So basically they unhid my tracks, and it added my broken voice to the black screen video (facepalm). Which didn't solve the problem with the extraction. I was still in 48-hour period to request refund, but I didn't know what to do, whether stay and wait until final reply from the support, or just cancel immediately the subscription. I decided to see if they had an adequate answer with explanations on what it was and to avoid similar issues. And you know what? They didn't reply. I pinged them twice through support channel and on their Discord server. Even now, while I'm writing this review, I'm controlling email and Discord in desperate hope to receive an answer. Nothing. Ok, as I paid, and 48-hour period is over, I had to record another video today (the one that was completely broken from the description above). I made several tests for audio input, video, all worked well. We were able to record without problems. But when I started to edit (I basically added our logo and subtitles, this video was even without cuts or added images) and extracted, the video in the end was a black screen again (once more facepalm). Ok, I extracted it once again, and apparently, it worked. I don't have any idea on why it happened or what I did wrong. I'm not a technical person to know what's going on. I'm just a simple user with 0 skills who needs a simple tool to record, edit and share on YouTube. The silence from the support is unbearable. I mean, I paid for the service and I would like to use it properly. But no one provides constructive help. They also don't offer support via online calls, but it would be great, because the users would be able to share with the support what they see on their end in the studios. And again, I paid. Saying so, I'm canceling the subscription, and go to search for another tool.

Save your time and money! I have a podcast that I create and upload to Spotify. I use Loom and other software to Record and edit my audio video podcast. Recently Spotify announced that they were partnering with Riverside for editing on their platform so I figured it would be a good opportunity for me to check out what Riverside had to offer. The first time I used it I was very happy at the ease of editing. I continued using it for the next couple of months. It saved me a lot of time. And it saved a lot of steps from downloading from Loom and then uploading it and just a lot of steps were involved to create a very short episode. whenever I had a problem I would chat with support and they were very helpful at first. However, for the first time, I had a guest on my podcast Recording and it did not record properly. The audio and video do not line up. It was an unusable episode. I was able to salvage about nine minutes. But that is ridiculous and it wasn't because anybody at Riverside helped me. They suck. On April 15 I contacted support for the first time I finally gave up on Wednesday. I continually got zero answers about what could be happening and what could be done if anything. I am on time crunch because I like to have my video up every Wednesday for my podcast. After going in circles with at least four different support people, I gave up. All they kept telling me was rest assured we are looking into this repeatedly. Well rest assured I am not spending any money with Riverside. And rest assured I have moved on to a different platform that is way better. Don't use Riverside they are terrible. Their support is terrible. They are the worst. And Spotify needs to get their act together. They continually are pushing for creators to do video podcasts. But then recommend a subpar platform like Riverside. Also, their app is terrible. By the way, I still haven't heard back from them! That should be a good clue for anybody reading this not to use them.

THEY TOOK A LOT OF MONEY FROM ME WITHOUT GIVING ANYTHING!!! EVERY TIME I ACTUALLY TRIED TO BUY THEIR PRO SUBSCRIPTION, THEY DECLINED MY CARD, BUT WITHOUT MY KNOWLEDGE THEY STILL CHARGED ME, 14 TIMES!!!!!!!!!! KEEP AWAY FROM THIS COMPANY!!!!!!! I'M GOING STRAIGHT TO THE LAWYER, TECH MEDIA IN DENMARK, AND I WILL DO ANYTHING IN MY POWER TO GET THIS COMPANY CLOSED!!!!!

Seems like a scam, I did a recording, when I did it was crisp and sound was perfect. The day after there were noises and volume was very low, oddly enough, they had just the tool to fix this issue, and for the low low price of 24$... how very convenient

Wish I read these reviews first. I found them through a podcast affiliate link and signed a 6 month contract. Major lag in the live feed it was weird. The whole premise of the software is flawed based on my experience, the upload is occurring during the recording and caused the lag to be so bad there was a 10 second delay, like doing a podcast in on dial up or something it was pretty bad!

Even one star is too much for this platform. Recorded a studio and tracks are missing and those who are present are incomplete and in "processing" state for hours. I cant recommend riverside. Now, I have to communicate to my customer that the session and his time was void. Thank you riverside.