Riverside Reviews | Read Customer Reviews of riverside.com

RiversideReviews of riverside.com

4.1529 reviews
Video & Sound
Palo Alto

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Riverside

About Riverside

Create studio-quality videos and podcasts from anywhere Record, live stream, edit, repurpose, and publish, all in one place. Riverside (formerly Riverside.fm) is the all-in-one platform for recording, live streaming, editing, repurposing, and publishing studio-quality videos and podcasts. Creators and businesses use it to produce broadcast-quality content without the production maze of multiple tools, expensive studios, or technical expertise. Record up to 4K video and uncompressed audio locally on every participant’s device, so quality holds up even on bad internet. Edit by editing the transcript. Turn long recordings into clips, captions, show notes, and translations with AI. Webinars scale to 10,000 attendees. Trusted by independent podcasters like Tim Ferriss, Mel Robbins, and Guy Raz, and by brands including Spotify, Marvel, HubSpot, Microsoft, and Intuit. 4K local video recording 10,000 webinar attendees 100+ transcription languages Why Riverside What are Riverside's core benefits? All-in-one Record, live stream, edit, repurpose, host, and publish from one platform. Studio-quality results, no studio needed Up to 4K video and uncompressed audio, recorded locally so quality doesn’t depend on the internet connection. AI that does the heavy lifting Edit by chatting or by editing text, clip automatically, enhance audio, translate, and generate show notes in seconds. Speed without compromising quality Cut hours of post-production into minutes. Maximum reach from every recording Built-in repurposing into clips, captions, transcripts, translations, and social formats. No learning curve Easy enough for first-timers, deep enough for pros. Guests join from a browser link. Features What are Riverside's main features? Recording ●Local recording: Up to 4K video and 48kHz uncompressed audio, captured on each participant’s device. ●Separate tracks per participant: Independent audio and video tracks for clean post-production. ●Progressive upload: Tracks the upload as you recor

Riverside (riverside.com) has 529 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.

Also known as: riverside.com
Website: riverside.com
Category: Video & Sound
Location: Palo Alto
Listed on Five Star Index: 2026

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Replies: The company has not replied to any reviews yet.
Latest: Most recent review: October 2026.
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Riverside reviews

Showing 98 reviews with 1 star · Clear filters

Ada A.
Jan 5, 2025
Terrible Product
Beyond disappointed by the customer service, to much video lag. In the middle of my recordings the video would freeze up.
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Peter L.
Jan 4, 2025
DO NOT USE RIVERSIDE!!!
A very amateur company with NO technical support. The technology is pitiful. Problems all over the place. So pathetic they haven't even got a scrollbar at the side of their platform - as if they think people are all children and don't have a real computer. Technical problems after problems after problems. Getting worse by the day. Meaning that you not only waste money on a subscription, you waste time as well - and that's something you'll never get back. AVOID.... there are far better platforms you could use.
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Britisher in E.
Dec 30, 2024
Absolute GARBAGE
Absolute GARBAGE. Audio didn't record in download, volume low, massive lag, expensive, hard to operate ... I cannot tell you how poor this technology is (and I'm engaged to a multiplatinum producer). DO NOT WASTE YOUR TIME WITH THIS JUNK.
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Christopher
Dec 21, 2024
The platform is very unreliable
The platform is very unreliable. I have multiple tickets in and it seems to be never ending issues. Audio does not sync, video does not look 4K. The platform is all about hype and marketing but little on actually delivering. Customer "support" seem to be foreign VA's who don't know anything around the platform, only how to avoid fixing the issue without people getting upset. Extremely unreliable platform for podcasting and video. Waste of money.
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Kristian L.
Dec 12, 2024
Shocking company
Shocking company, lied on the sales process, told me they would cancel and refund, didn't and have now charged me again! Went to support and they have told me to wait for an email because they need to investigate despite me having all the transcripts. Waste of time and HORRIBLE treatment of customers.
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Habibur R.
Dec 9, 2024
I can't try it.
Free plan is very bad.
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Richard G.
Nov 25, 2024
A complete and total disaster.
A complete and total disaster. As a business user I invested in Riverside for an incredibly important interview podcast. I was hoping to use this software throughout 2025 with this being my first proper experience. I am using a quality MAC - Good connection I literally cannot edit my video without it freezing every 4-5 minutes of use. So I contact live chat - all good - very helpful. Apart from they cannot tell me whats wrong and send me the same cut and paste answers time and time again. So - 4 days later with a deadline to meat on this video - Nobody cares enough to actually help me beyond the copy and paste solutions that I have now received SIX times despite telling the last person I couldnt cope with seeing the same answers AGAIN. I thought it was going to be brilliant - It should be brilliant - it even SEEMS brilliant If you cannot edit the videos - ITS literally USELESS. If they see this review and care enough to actually try and find a solution / fix for my problems I will remove the review and give them 5 stars - but if this is still up - it means they didnt. I will forward this to them now - see if it prompts any action as right now all I care about it getting this interview edited so I dont let people down.
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Chad R.
Nov 16, 2024
Worse than Comcast customer service
Customer service doesn’t care about you at all. They will never help fix a myriad of technical issues. They do not care.
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