Ritz ToursReviews of ritztours.com

Response from Ritz ToursOct 31, 2023

Dear Steven, Thank you for sharing your wonderful feedback with us about your recent "The Best of Japan" tour with Ritz Tours. We're delighted to hear that you had an amazing time and that this was your second trip with us. Your kind words mean a lot to our team. It's fantastic to know that Lillian and Olga provided you with exceptional assistance throughout the booking process, taking the time to address your questions and walk you through the trip itinerary. Olga's recommendation to extend your trip to Osaka clearly added to your experience, and we're thrilled that you enjoyed your extra 4 days and 3 nights there. Your praise for Jo Jo, your dedicated tour guide, is truly heartwarming. Jo Jo's enthusiasm, care, and inclusive approach to the tour group made your journey even more memorable. We'll be sure to pass along your kind words to her. We're delighted that you found the tour informative and the food delicious, and that you were able to visit so many incredible places and landmarks during your adventure in Japan. Your list of highlights truly captures the essence of what "The Best of Japan" tour is all about. We greatly appreciate your recommendation and look forward to welcoming you on your next vacation with Ritz Tours. Thank you for choosing us to be a part of your travel experiences. If you have any more feedback or need assistance with future travel plans, please don't hesitate to reach out.

Response from Ritz ToursOct 31, 2023

Dear David and Norma, It brings us immense joy to hear from you and learn about your incredible travel experiences with Ritz Tours as you resume your international adventures after the challenges of the COVID-19 pandemic. Your enthusiasm for exploring the world, embracing diverse cultures, and savoring unique experiences is truly inspiring. We want to express our heartfelt gratitude for choosing Ritz Tours to arrange your tours to Indonesia, Singapore, and coordinating the Malaysia tour with Asian Trails Malaysia. Your kind words mean a lot to us, and it's our pleasure to have been a part of your journey. We're thrilled to know that your tours were breathtaking, the accommodations stunning, and the cultural food appealing and delicious. The highlights you mentioned, from the Temple at the Batu Caves to the Evening River Cruise in Melaka, and the stay at the Grand Hyatt in Bali, sound like amazing memories. Your appreciation for the accommodations at the Grand Hyatt and the Banyan Tree Hotel, as well as the Sthala a Tribute Portfolio Hotel, warms our hearts. We're delighted that our tour guides and drivers, Guzman in Indonesia and Ishak in Malaysia, added value to your experience with their knowledge and expertise. We couldn't agree more with your praise for Singapore Airlines, and we're pleased that your fellow travelers from Southern California made your journey even more enjoyable. Lillian and the entire Ritz Tours team in Alhambra are honored to have played a part in creating these lasting memories and experiences for you. We sincerely thank you for your trust and support. Should you decide to explore more destinations in the future, please know that we're here to assist you in creating more unforgettable travel experiences.

Response from Ritz ToursOct 27, 2023

Dear Sue, Thank you for sharing your feedback with us regarding your recent tour experience. We're pleased to hear that you enjoyed the tour and your guide, even though the tour was conducted by another company. However, we're sorry to learn about the disappointment with the hotel in Sun Moon Lake. We understand your expectations based on the hotel description, and we apologize for any discrepancies. Your feedback is valuable, and we will certainly review this matter to ensure that such discrepancies do not occur in the future. We're glad to know that aside from the hotel issue, you found the rest of your tour to be fantastic. Your satisfaction is important to us, and we appreciate your understanding and the opportunity to improve our services. If you have any more feedback or if there's anything else we can assist you with, please feel free to reach out. We hope to have the opportunity to serve you again in the future and provide an even more enjoyable experience.

Response from Ritz ToursOct 27, 2023

Dear Delta, Thank you for sharing your wonderful experience with us! We're thrilled to hear that your trip went very well, from the airports to the beautiful places you visited. It's fantastic to know that you had a superb guide in Bali and that you enjoyed all the destinations you explored. We understand the importance of having a relaxed and enjoyable travel experience, and we're pleased that being part of a small group allowed you to savor each place without feeling rushed. Your kind words about small groups and our services are greatly appreciated, and we're excited to hear that you're considering traveling with Ritz Tours again, this time to Europe. We look forward to providing you with another fantastic adventure and helping you create more lasting memories. Thank you for your recommendation and for choosing Ritz Tours. We can't wait to assist you with your next journey!

Response from Ritz ToursOct 27, 2023

Dear Jacklyn, We are truly delighted to hear about your positive experience during the tour from September 13-24, 2023, with Nathan as your tour manager. It's wonderful to know that the trip was very well planned and that Nathan's exceptional guidance made your journey truly unforgettable. We greatly appreciate your kind words and are thrilled that you had a wonderful time without any complaints. Providing our guests with memorable and complaint-free experiences is always our goal, and we're overjoyed that we succeeded in making your journey special. Thank you for your appreciation, and we'll be sure to pass on your compliments to Nathan and the entire team. We look forward to the opportunity to welcome you on another Ritz Tours adventure in the future.

Response from Ritz ToursOct 27, 2023

Dear Constance, Thank you for your kind words! We're thrilled to hear that you had a stellar experience with our tour guide and bus driver. Their dedication and service play a crucial role in making your journey enjoyable and memorable. If you have any more feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to ensure your satisfaction and create wonderful travel experiences. Thank you for choosing us for your tour!

Response from Ritz ToursOct 27, 2023

Dear GW, We greatly appreciate your feedback and are delighted to hear that your trip was well planned and that you enjoyed the diverse destinations we covered in under two weeks. London, Paris, Lucerne, Switzerland, Rome, Venice, and various locations in Italy truly offer a remarkable travel experience. It's wonderful to know that you found the hotels to be very nice and that the included meals, while with some room for improvement, were a positive aspect. We always aim to provide a mix of inclusions to enhance your experience, and we're pleased to hear you found the number of included meals to be a plus. Efficient and comfortable transport is crucial in making a multi-destination trip enjoyable, and we're glad you found the use of trains and motor coaches to be a great way to explore each country. Your overall feedback is appreciated, and it serves as valuable input as we continuously work to enhance our tours. We hope to have the pleasure of welcoming you on another Ritz Tours adventure in the future.

Response from Ritz ToursOct 27, 2023

Dear Shamecca, Thank you for your feedback, and we're thrilled to hear that Steven made your experience amazing! We take great pride in our team and their dedication to providing exceptional service to our guests. Your kind words will be shared with Steven, and they will undoubtedly appreciate the recognition. We look forward to the opportunity to welcome you back on another amazing journey in the future. If you have any more feedback or if there's anything else we can do to enhance your experiences with us, please don't hesitate to let us know.